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joetracey1294
Good Citizen / Bon Citoyen

No Data Samsung A5

I just got an unlocked Samsung Galaxey A5 a few days ago and all was workign well after impoting my SIM card untill about a half hour ago a friend tried to send me a picture and myu data qyuit working all toghter. How can i fix it?

Tags (1)
abTest
Mayor / Maire

Re: No Data Samsung A5

@joetracey1294, Is this a new account, or have you just gone through a renewal/payment?

 

If not, you should send a private message to the moderators team to see what happened.  This is assuming nothing has changed on your end.

Click here to send them a private message.  Include account number and PIN to speed up the process a bit.
You can find information regarding the moderators team by following this link.

joetracey1294
Good Citizen / Bon Citoyen

Re: No Data Samsung A5

I have had the acount for a few months now. I just got the cell phone. 

will13am
Oracle

Re: No Data Samsung A5

I suspect it is an APN setting issue with the A5.  Take a look at this knowledge base link and make sure the APN settings are correct.

 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p...

kentnleung
Great Citizen / Super Citoyen

Re: No Data Samsung A5

very true, the APN may need to be reset to default or set to new as PM.

 

its easy to find the APN setting for PM with a quick search

abTest
Mayor / Maire

Re: No Data Samsung A5

However, @joetracey1294 reported that the phone was working fine for a while.  If it was an APN setting issue, it wouldn't have worked from the moment he put the PM SIM into it a few days ago.

joetracey1294
Good Citizen / Bon Citoyen

Re: No Data Samsung A5

i have cheakced it 10 times over and its all the same

mimmo
Oracle

Re: No Data Samsung A5

hey @joetracey1294  my first step would be to check your account to ensure you see the data addon (if it is not listed that means you have used up all your data,  this however should not impact your mms, so really you could skip this.

 

also this might help in you apn settings

Set APN type to “default,mms,supl”

 

If that fails 

I would then put your sim in your old phone and see if you can still not receive mms.  this would isolate a phone vs network issue.  if network contact the mods if phone I would delete the current apn and do a network setting reset and renter them

 

 

joetracey1294
Good Citizen / Bon Citoyen

Re: No Data Samsung A5

Unforintly i can't do that last step as my new cell is a micro SIM  and my old one wasnt. i tired step 2 and it still isnt working

mimmo
Oracle

Re: No Data Samsung A5

try the network reset option it  cant hurt.  or possibly a different texting app?   

 

i know i have occasionnaly had this happen to me and it resolved it self within 24-48 hours.

 

i'm grasping at straws now so i will let others chime in.

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