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Great Neighbour / Super Voisin

New customer referral

My friend referred me to public mobile but didn't sent him the referral code or whatnot and now neither of us know how to apply the referral codes to the accounts. Help!

 

XxxooO 

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Model Citizen / Citoyen Modèle

Re: New customer referral

The referral code is on the right side of the main screen in the self serve account.  

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Mayor / Maire

Re: New customer referral

Please contact the moderatora and tell them something went won't with the referral and give them your friend's referral number. It can be found in top right section of your friend's overview page.

Once you register your sim card it can only be done manually by moderators.

You can reach them by clicking on the question mark in the bubble located at the right bottom

Cheers

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Mayor / Maire

Re: New customer referral

Submit a ticket to a moderator.

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:


https://www.publicmobile.ca/en/bc/get-help -> Click on Chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"

 

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Mayor / Maire

Re: New customer referral


@link4sah wrote:

My friend referred me to public mobile but didn't sent him the referral code or whatnot and now neither of us know how to apply the referral codes to the accounts. Help!

 

XxxooO 


@link4sah click the "?" in lower right side of the page, type "contact moderator", and follow directions. Provide them your friends referral code, and moderators may help both of you to get rewards.

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Great Neighbour / Super Voisin

Re: New customer referral

Thank you for your help!

 

XxxooO 

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Great Neighbour / Super Voisin

Re: New customer referral

There is a referral code in the top right hand corner on the self serve window just enter that code when you setup your account