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Mayor / Maire

Re: New SIM issue - Emergency Call Only

@GormleyCell  try switching the sim into the other phone to determine wether it's a phone problem or a PM SIM problem. Thanks.

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Mayor / Maire

Re: New SIM issue - Emergency Call Only

@GormleyCell  That error means that the card is not activated. Are you sure you activated the correct sim card number? 

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Mayor / Maire

Re: New SIM issue - Emergency Call Only

@GormleyCell Can you login to self-service account of that SIM to determine whether or not is was activated correctly? Try to use that sim in your another phone - will it work there? Let us know about results so we could assist further. Thanks!

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Good Citizen / Bon Citoyen

Re: New SIM issue - Emergency Call Only

Make sure phone works for 4g

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Mayor / Maire

Re: New SIM issue - Emergency Call Only

customer support.jpeg

@GormleyCell 

 

the second sim doesn't seem like it's been activated correctly.

 

you can customer support by clicking this link below:

 

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

 

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

View solution in original post

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Mayor / Maire

Re: New SIM issue - Emergency Call Only

@GormleyCell 

If you switched Sims in the two phones and the problem sim did not work in the other phone and vice versa then the sim did not provision correctly or its a dud. Contact the moderators as suggested.

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Mayor / Maire

Re: New SIM issue - Emergency Call Only

@445935293 

4g LTE is not needed. All calls go through 3g.

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Great Neighbour / Super Voisin

Re: New SIM issue - Emergency Call Only

Thanks for your reply. The moderator also suggested trying SIM card in the other new phone.

didn't work there either. She contacted the Tech group and they got it going later that day.

No report as to what they did but it all is good now. 

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