@GormleyCell try switching the sim into the other phone to determine wether it's a phone problem or a PM SIM problem. Thanks.
@GormleyCell That error means that the card is not activated. Are you sure you activated the correct sim card number?
@GormleyCell Can you login to self-service account of that SIM to determine whether or not is was activated correctly? Try to use that sim in your another phone - will it work there? Let us know about results so we could assist further. Thanks!
the second sim doesn't seem like it's been activated correctly.
you can customer support by clicking this link below:
Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST
If you switched Sims in the two phones and the problem sim did not work in the other phone and vice versa then the sim did not provision correctly or its a dud. Contact the moderators as suggested.
Thanks for your reply. The moderator also suggested trying SIM card in the other new phone.
didn't work there either. She contacted the Tech group and they got it going later that day.
No report as to what they did but it all is good now.