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PublicMobile101
Great Citizen / Super Citoyen

Negativity For First World Problems

Being a part of this community for over year now. I have seen all the Hardwork and passion that public mobile has for its customers. I don't even really see myself as a customer more of a part of the community. However I have seen some negativity when things go wrong, people tend to overreact when there is a bug or an error with the service. They tend to forget all the amazing deals the public mobile gives us. They used even give us free Sim cards with free shipping!

 

I think as a community we should try to keep a positive attitude and work together to solve the problems that we face together and look forward Into the future.

 

This is the only cell phone company that actually keeps giving me better and better deals. Most cell phone companies that I've seen keep on raising their prices and or giving you less features.

 

I hope we can get past this first world problems and Instead work together as a community to make everyone's Mobile situations even better.


Accepted Solutions
vn33
Good Citizen / Bon Citoyen

Re: Negativity For First World Problems

I think it's about customer expectations.

 

These days, it appears we sometimes have an expectation to get everything right away. When things don't go our way, with the main Big Three carriiers, we have a way to vent through their brick-and-mortar store, or talk to someone at some call center and have a feeling someone is now in charge of our problem.

 

As Dave mentioned in his thread, this is a new way of doing business, and it is no-frills, no fluff type of service. With the popularity of the Fall Promo, I'll bet the resources at PM are stretched to the limit in order to get everyone setup/activate/port over successfully.

 

I am sure many of us appreciate hard work the guys and gals at PM who are busting their a** to deal with the number of new sign up. Now, once everyone have signed up and running, and the last of the problem been dealt with, who in the next few weeks (or months ... years?) would need technical support again? Perhaps once in a while, here and there if at all.

 

Let's look at the positive side, you're paying a lot less for what you would have to for an equivalent plan withe Big Three.

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All Replies
neilselden
Town Hero / Héro de la Ville

Re: Negativity For First World Problems

@PublicMobile101,

Well said!

 

I'm giving you a huge "Hell yeah!!!"

 

Cheers,

Neil

PoweredByPho
Great Citizen / Super Citoyen

Re: Negativity For First World Problems


@PublicMobile101 wrote:

Being a part of this community for over year now. I have seen all the Hardwork and passion that public mobile has for its customers. I don't even really see myself as a customer more of a part of the community. However I have seen some negativity when things go wrong, people tend to overreact when there is a bug or an error with the service. They tend to forget all the amazing deals the public mobile gives us. They used even give us free Sim cards with free shipping!

 

I think as a community we should try to keep a positive attitude and we're together to solve the problems that we face together and look forward Into the future.

 

This is the only cell phone company that actually keeps giving me better and better deals. Most cell phone companies that I've seen keep on raising their prices and or giving you less features.

 

I hope we can get past this first world problems and Instead work together as a community to make everyone's Mobile situations even better.


*GOLF CLAPS IN VIETNAMESE*

Chaos_Scorpio
Deputy Mayor / Adjoint au Maire

Re: Negativity For First World Problems

Bravo! Yea what phone company rewards you every year for staying? every one I know raises the price ... 

 

Hows that -1$ off a month extra now that you got it ;)... Better than the $5 hike with the other guys.

CaNuCk07
Mayor / Maire

Re: Negativity For First World Problems

@PublicMobile101  props to you agreed! im new and already appreciate PM!

zhadj030
Mayor / Maire

Re: Negativity For First World Problems

I believe that it is a new experience for a lot of people, when people don't know how to do stuff they tend to overreact. I guess we will have to wait a little bit before the community goes from people screaming and repeating the same questions to more calm clear community in 1 month from now

PublicMobile101
Great Citizen / Super Citoyen

Re: Negativity For First World Problems

@Chaos_ScorpioAlot of my friends pay like $40 more then me for the same thing 😛 its insane attually and it keeps getting cheaper

PublicMobile101
Great Citizen / Super Citoyen

Re: Negativity For First World Problems

@zhadj030 I have to agree with you alot of people get frusstrated and are new. People like me have had problems and Plublic Mobile's team have always helped me so much and more so. Over time we will fix the bugs and things will run more smooth. 

daredogg
Mayor / Maire

Re: Negativity For First World Problems

@PublicMobile101 I hear what you're saying, but losing your cellphone service for days, when you rely on it really has to suck! I don't blame some people for being angry and negative! Unfortunately a lot of people signed up not having the whole picture about PM. I do agree that we as the community need to do our best at helping others, but sometimes it's just too fun to "poke the bear" or put up pictures like this...

 

Spoiler
flailing-arms.gif

I've exercised restraint during this promotion, I really have, but needed to post this GIF once more before the promotion ends! Robot LOL

 

Jtn
Good Citizen / Bon Citoyen

Re: Negativity For First World Problems

Public Mobile isn't running a charity. This is a business, all the employees are getting paid, and when so many customers are paying money for non-existant service, they have a right to complain. 

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