Signed up for Public a month ago and had my number ported over from Fizz (Videotron). Customer rep called me on my phone to test the sim and it was all good. The other day my wife sent me several texts which I did not receive. Trying to find out what the problem was I checked my phone number and found that it was completely different including the area code (still Ottawa). I phoned my old number and got a recording that it was not in service. I've had that number for years and want it back, what do I do ?
More information: I signed up at a WOW booth. The rep put a Public sim card in my phone and tested it by calling my phone number that was ported over from Fizz and it rang. What more should I have done ?
Signed up for Public a month ago and had my number ported over from Fizz (Videotron). Customer rep called me on my phone to test the sim and it was all good. The other day my wife sent me several texts which I did not receive. Trying to find out what the problem was I checked my phone number and found that it was completely different including the area code (still Ottawa). I phoned my old number and got a recording that it was not in service. I've had that number for years and want it back, what do I do ?
Send a message to the modertaors at the link below.
Signed up for Public a month ago and had my number ported over from Fizz (Videotron). Customer rep called me on my phone to test the sim and it was all good. The other day my wife sent me several texts which I did not receive. Trying to find out what the problem was I checked my phone number and found that it was completely different including the area code (still Ottawa). I phoned my old number and got a recording that it was not in service. I've had that number for years and want it back, what do I do ?
Sounds like you might have taken a new number and not ported your old one. You'll need to send a private message to Moderator_Team via the envelope icon top right of your post. I don't know if you can have your old number back though.
