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ChuckYeah
Mayor / Maire

Re: My husband's phone cannot call anyone!

Immediately, but buying an add-on is a two step process. Add the funds then select the addon. If you did both, you should be up and running.

Dunkman
Oracle

Re: My husband's phone cannot call anyone!


@Selba wrote:

I just added on 500 mins how long does it take to take effect?


Immediately.  But, if you counter shows only used 28 minutes, you really did not need to buy it for now.  Might be a good idea to have for the future though.  

 

Selba
Good Citizen / Bon Citoyen

Re: My husband's phone cannot call anyone!

Texting works, he can take incoming calls just can't call out.

Parv
Good Citizen / Bon Citoyen

Re: My husband's phone cannot call anyone!

If he is on $10 or $15 plan , he might have consumed the minutes for current month. No worries, just get an add-on for $5 which will give him 500 minutes and they get transferred to the next month if are underutilized.

oglat
Town Hero / Héro de la Ville

Re: My husband's phone cannot call anyone!


@Selba wrote:

I just added on 500 mins how long does it take to take effect?


Hi @Selba 

You didn't need to do that, he shoulds have enough, but it won't hurt

Please ask him to restart the phone with public sim inside

Also he should try different numbers, make sure he is not misdialing

Selba
Good Citizen / Bon Citoyen

Re: My husband's phone cannot call anyone!

I have done the airplane mode, reboot etc. still no go.

Dunkman
Oracle

Re: My husband's phone cannot call anyone!

@Selba 

In his overview page, do you see something similar to the following;

Pasted Graphic.png

You should see the 100 minutes and 500 minutes talk add on.  Then you should be able to talk outgoing.  

oglat
Town Hero / Héro de la Ville

Re: My husband's phone cannot call anyone!

Hi @Selba 

Can he call voicemail?

Can he call 611?

Selba
Good Citizen / Bon Citoyen

Re: My husband's phone cannot call anyone!

So maybe I added the minutes wrong, and I also had missed the second step on the addon, it's all good now.  Thanks very much guys you are all awesome.  Have a grand evening. 

hairbag1
Mayor / Maire

Re: My husband's phone cannot call anyone!


@Selba wrote:

So maybe I added the minutes wrong, and I also had missed the second step on the addon, it's all good now.  Thanks very much guys you are all awesome.  Have a grand evening. 


So you got it up and running again ? What did you do to get it going ?

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