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Wzeitoun
Good Citizen / Bon Citoyen

My data was lost without me noticing

My son played with the connection on my modem at home and my cellular data switched on without me knowing. A lot of my data  was used That day without me knowing. Is there anything I can do about it?

softech
Mayor / Maire

Re: My data was lost without me noticing

what kind of phone is yours? 

 

Phones these days have smart networks setting.  when it does not connect well on WiFi, it will start using the Data.   you might want to look into disabling that. 

 

For me, I always turn off mobile data at home, just in case 

hairbag1
Mayor / Maire

Re: My data was lost without me noticing


@Wzeitoun wrote:

My son played with the connection on my modem at home and my cellular data switched on without me knowing. A lot of my data  was used That day without me knowing. Is there anything I can do about it?


The use of your PM data is controlled with the setting in the phone, not your modem. You can turn OFF data in the phones setting and data won't be used regardless of modem settings.

You can buy a data add-on (1GB for $15) to use now until your next renewal...or just use wifi.

z10user4
Mayor / Maire

Re: My data was lost without me noticing

 @Wzeitoun : I would say not. The fiddling with your home modem and the phone setting to turn on cell data when wifi is not there would be outside the responsibility of the provider.

LurganIeUk
Mayor / Maire

Re: My data was lost without me noticing


@Wzeitoun wrote:

My son played with the connection on my modem at home and my cellular data switched on without me knowing. A lot of my data  was used That day without me knowing. Is there anything I can do about it?


You should put a sticker on your modem, router, or gateway to remind others of what disconnecting it, can do. 

ie:

May flip all devices on wifi back to data if that is how you have your phone set up. 

Will shut down home phone if VOIP. 

Will shut down TV service. 

 

I don't know how many times I have been on phone with Telus with internet issues and they fail to tell me that they are rebooting the router remotely and ....bingo....no more phone connection. 

esjliv
Mayor / Maire

Re: My data was lost without me noticing


@Wzeitoun wrote:

My son played with the connection on my modem at home and my cellular data switched on without me knowing. A lot of my data  was used That day without me knowing. Is there anything I can do about it?


@Wzeitoun 

Sorry to it hear it!

I have been stuck with my WIFI off on my device, unknowingly, too! Sucked up data from right underneath me.

 

I cannot see there is anything Public Mobile can do unfortunately. You could beg the Public  Mobile Moderators for some Good Will data, but they really have no basis to provide it to you.

 

Leave the data toggle OFF on your device at all times, UNTIL you need to use it. IT is really the only way to not lose data accidentally.

 

darlicious
Mayor / Maire

Re: My data was lost without me noticing

@Wzeitoun 

Unfortunately you have had to learn the hard way on this one....but as they say we learn our greatest lessons by our biggest mistakes. Leaving mobile data toggled off isn't always practical even at home.

 

Instead make use of all the data management tools in your phone to not only prevent accidental usage but wasted usage as well. Employ the following options.

 

  1. Set your data tracker to the correct dates of your plan's 30 day cycle.
  2. Enable your data saver and/or turn off the wifi assist/booster setting.
  3. Turn off all background data usage in each apps data usage settings.
  4.  Set your data usage warning. ( I have mine set to 25% of my plan data.*)
  5. Then set your data limiter. (Mine is set to 50% of my plan data.**)
  6. Check in each individual app's settings to turn off video content or limit it to wifi only.

*Public mobile will send you data usage warnings at 75% and 95% of all data on your account. **Not just plan data. So depending on how much add on data you may have those warnings will do little to  prevent accidental or purposeful high data usage. This is where making practical use of your data warning and limiter and resetting when needed can be a real life saver....or should I say data saver!!.

Wzeitoun
Good Citizen / Bon Citoyen

Re: My data was lost without me noticing

Where can i find that toggle button! Im new to all this lol

z10user4
Mayor / Maire

Re: My data was lost without me noticing

 @Wzeitoun : Your phone should certainly have a way to turn off mobile data. How new are you? 🙂

Your phone likely also has a way to flip over to mobile data when wifi is lost even when mobile data is off. Also selectable although depending on what phone you have it could be a bit deep.

Wzeitoun
Good Citizen / Bon Citoyen

Re: My data was lost without me noticing

First time ever getting a plan with data lol

just googled it and thanks i got it :)!

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