04-05-2020 10:25 AM - edited 01-05-2022 11:19 AM
Hi My Minutes are being used up when I Receive an INCOMING call from g male.
This makes No sense when plan says " Unlimited Incoming Calls "
Can someone please explain this ?
Thank you
LP
04-05-2020 10:47 AM
Which plan did you get? $15 plan?
The original $15 plan did not have unlimited incoming calls. If you got the plan when it first came out, you may have gotten the limited incoming calls. You can then switch plans to the "new" $15 plan with unlimited incoming calls (at next renewal).
04-05-2020 10:36 AM
@LP1 wrote:Hi My Minutes are being used up when I Receive an INCOMING call from g male.
This makes No sense when plan says " Unlimited Incoming Calls "
Can someone please explain this ?
Thank you
LP
What plan did you subscribe to and when did you get it ?
04-05-2020 10:34 AM - edited 04-05-2020 10:36 AM
@LP1 could you post a screenshot of your usage history for the period in question ? Sort it by outgoing calls and omit all personal imformation. Thanks. PM counts minutes used to the nearest minute ie 1.09 is 2 minutes. Here is an article on what's counted towards minutes https://www.publicmobile.ca/en/bc/get-help/articles/limited-talk-and-text-plans