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rockinbruce
Good Citizen / Bon Citoyen

My Data is not working

I have an IPhone 7 and my data stopped working….

JK8
Mayor / Maire

Re: My Data is not working


@rockinbruce wrote:

I have an IPhone 7 and my data stopped working….


Confirm your cellular data is on and your apn settings are correct. Also log into self service and look under My Data & Add-Ons to confirm you have data left.

Staliger
Mayor / Maire

Re: My Data is not working

@rockinbruce Check your Self-Service account. How much data does it show there, if any?

rockinbruce
Good Citizen / Bon Citoyen

Data not working

I have an IPhone 7 and my data suddenly won’t work…. Please help !!

JK8
Mayor / Maire

Re: Data not working

@rockinbruce 

 

Look at the postings in your first thread.

softech
Mayor / Maire

Re: Data not working

What plan do you have ?  Any chance you are out of data?

 

Logon to My Account and confirm.  On the Overview Tab, if you see a line about Mobile data, it will show you how much you are have for the month and how much you used.  

 

If you don't see such a line, all your data are used up.

 

softech
Mayor / Maire

Re: My Data is not working

... also, did you reboot?  you tried to use data with different apps?  or all failed?

rockinbruce
Good Citizen / Bon Citoyen

Re: My Data is not working

How do I confirm that my settings are correct?????

JK8
Mayor / Maire

Re: My Data is not working

S--S
Mayor / Maire

Re: My Data is not working

@rockinbruce 

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

 

and do again Rebooting your phone means to turn off your phone and turn it back on again.

 

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  HERE 

 

and go Changing APN Settings On An IPhone

click HERE 

 

 

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

 

and check it out at self-serve  account. Review the rest of the data left !

 

Need Help? Let's chat.