My "account suspended" problem was fixed today by a mod. What a relief!
Mine was triggered by adding US roaming back in November. I would be hesitant to add US roaming now until the bug is fixed. It would be nice to hear from people who added US roaming and *didn't* find their account suspended two days later.
It appears the account had to be reset on the backend by a mod and they communicated this to me via private messaging.
It took about 15 days from my first request for help to get this addressed - so close to the 12 days they were saying you'll have to wait on average for support.
Do remember to check your private messages for a mod's response. I wasn't able to get automated email notifications when a mod replied. I could have been waiting longer if I hadn't been checking my private messages obsessively everyday.
All the best to everyone having this same issue. I understand how incredibly stressful it is to see your account due to expire without any option to fix it on your end. At least the fix is quick and simple as long as a mod helps out.
