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Hamids
Good Citizen / Bon Citoyen

Moving from Speakout, Need help ASAP

1111 IMPORANT.png

 

 

There is no SIM & Activation Form! cant recieve texts or phone calls, but can make them. 


Accepted Solutions
Shazia_K
Retraité / Retired

Re: Moving from Speakout, Need help ASAP

Hello @Hamids

 

I'm sorry but the port has failed due to the wrong IMEI # provided. 

 

If you want the port to go through and complete, then I would recommend calling your previous service provider and get the account #. 

 

Please send it to me once you have it. 

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

View solution in original post


All Replies
hummuschips
Town Hero / Héro de la Ville

Re: Moving from Speakout, Need help ASAP

Click get help, contact us, contact us, select sim and activation and follow the prompts.

mint9317
Good Citizen / Bon Citoyen

Re: Moving from Speakout, Need help ASAP

Youll need to explain in more detail what your issue is.

https://activate.publicmobile.ca to activate your sim.

If your moving from Speakout Wireless you need to give your PIN code from Speakout and your account number is your phone number for Speakout.

Griff
Town Hero / Héro de la Ville

Re: Moving from Speakout, Need help ASAP

Hey @Hamids

Click this link;

https://www.publicmobile.ca/en/on/get-help

 

click on the still can't find an answer option and then click the contact us option that shows up below.

From there you can click on SIM & Activation. From there just go through the options and eventually you'll get to an email option. Typically you will need to email your old account's account number, and IMEI of the phone you used on that account.

Hamids
Good Citizen / Bon Citoyen

Re: Moving from Speakout, Need help ASAP

 

Apparently, someone from Public Mobile has to call SpeakOut in order to port my number. 

 

It has been over 40 hours, and nothing has been done. 

 

I used up my SpeakOut credit, so I can't really use my phone now. 

Hamids
Good Citizen / Bon Citoyen

Re: Moving from Speakout, Need help ASAP

Any help???

 

 

 

It has been almost 4 days now. 

 

I don't want wait 12 freaking days like some people in this forum before I get help. 

 

@Sara_O

@Mary_M

@Shazia_K

@Caroline_B

@Caroline_D

Shazia_K
Retraité / Retired

Re: Moving from Speakout, Need help ASAP

Hello @Hamids

 

I'm sorry but the port has failed due to the wrong IMEI # provided. 

 

If you want the port to go through and complete, then I would recommend calling your previous service provider and get the account #. 

 

Please send it to me once you have it. 

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

View solution in original post

Rockdaddy22
Retired Oracle / Oracle Retraité

Re: Moving from Speakout, Need help ASAP

Make sure you get your account number ASAP it's very important.
Hamids
Good Citizen / Bon Citoyen

Re: Moving from Speakout, Need help ASAP

I just PM'd you the pin number.

 

Speakout doesnt have an account number and the voicemail number is used as a substitute. 

 

@Shazia_K

 

I hope you can help me out really fast.

 

Thank you. 

Rockdaddy22
Retired Oracle / Oracle Retraité

Re: Moving from Speakout, Need help ASAP

I've heard the phone number could be the account number. Could that be true?
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