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Great Citizen / Super Citoyen

Missing promotional Credit

Hi, I recently opened the account and in invitation email I was told that if I order by 25th June then I will be given $10 credit for 12 months but still credit is not applied to my account. What should I do?


I also emailed them but no response came.




Re: Missing promotional Credit


If you became a customer by June 29, inclusive, you are indeed entitled to the $10 per month Beta credit for 12 months.

With regard to not having yet received a reply from customer assistance, please note that, due to volume of mail received, there might be a slight delay. Rest assured that your credit will be placed in your self-serve account's positive credit balance.

I hope that this has answered your question and addressed your concern.
Great Citizen / Super Citoyen

Re: Missing promotional Credit

Mayor / Maire

Re: Missing promotional Credit



You can request your reward by sending an email to Public Mobile.



How to send an email ?


Click on this link :


Then, at the bottom right of the page, click on "Email away" button.


  - Choose "My Account"

  - Choose "Rewards"

  - Choose "Other"


Then click on "Email Us" and fill up the form.


Model Citizen / Citoyen Modèle

Re: Missing promotional Credit

@zakhan78, please follow what Cyber said. You will be credited 10$ to your balance.