04-03-2017 12:52 AM - edited 01-05-2022 01:54 AM
30 days ago I was able to receive MMS but I can no longer. I have tried about 4 solutions in KB but no luck. What is the correct APN setting for HTC One M8? I have tried adding a new APN and setting its values or leaving them blank and other combinations. Still nothing. Thanks in advance!
Solved! Go to Solution.
04-11-2017 06:27 PM
Will do. Thanks!
04-11-2017 02:21 PM
04-11-2017 02:19 PM
I am going to use a messaging app like whatsapp to send mms until I need to get a new phone.I cringe at resetting my phone - there is just too much stuff on it. Thanks for your help!
04-11-2017 01:44 PM
@joannasol please keep us posted when you get a chance to do so.
04-10-2017 08:20 PM
Thank you for your excellent advice. I will try the other messaging apps. I will also clear my cache. Hope it works!
04-10-2017 07:01 PM
@joannasol another option you could consider is trying a different texting app. I'm not sure which one you're on, but there are several on the Google Play Store. I personally like Textra SMS, but Chomp SMS is also popular, or if you're not already using Google's own Android Messages, it's worth a try too. The other two are free to try but go to ad-based on unlock fee if you want to keep using after a while, whereas Messages is free. As odd as the suggestion may sound, sometimes changing appps can solve some texting/MMS issues, at least in the short term. It's less invasive than a factory reset, but I'd probably agree that's your next step if another app doesn't work. Or you could try just clearing your current app's cache and wiping the system cache, neither of which will cause you to lose any data like a factory reset. That's worth a try too.
04-10-2017 06:57 PM
04-10-2017 06:34 PM
Tech support recommended that I reset my phone but I have too much installed on it. I will find another phone and see if I can get mms working ther. Thanks everyone for your help!
04-03-2017 02:41 PM
Hello @joannasol,
Sorry to hear about your MMS issue,
I did receive a private message from you, let me look into this for you.
Thanks,
Shazia
04-03-2017 02:05 PM
Tried the default,mms but no. Just tagged a mod, hope they have a solution. Thanks!
04-03-2017 01:15 PM
Thanks for the contact! I have another phone to test mms with.
04-03-2017 01:13 PM
Thanks!
04-03-2017 09:35 AM
Here's another solution from @s2scotty
If you have multiple APNs listed, ONLY one, the PM one, should have the APN type "default".
Including "mms", as in, "default,mms" makes it clear TO THE PHONE to route MMS via this APN/carrier. IT APPEARS CRITICAL THAT there are NO SPACES between the words and the commas (e.g. "default,<space>mms" = wrong and "default,mms" = correct). A trailing space proved an issue on a phone (e.g. "default, mms<space>" = wrong and "default,mms" = correct). Like "default", only the correct and active APN should include the "mms" tag.
* Name: Mobile Internet
APN: sp.mb.com
Proxy: Unspecified
Port: Unspecified
Username: Unspecified
Password: Unspecified
Server: Unspecified
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Unspecified
* APN type: default,mms
* APN roaming Protocol: IPv4
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F
04-03-2017 09:34 AM
Hey @joannasol... if not working yet I would tag @Shazia_K here as the MODs will swoop in at some point this morning and help out for sure.
Do you have another phone to try out with your sim card btw?
04-03-2017 08:46 AM
Thanks!
04-03-2017 01:46 AM
04-03-2017 01:33 AM
Thanks for the advice. I will contact the mods if I cannot get it working tomorrow ...
04-03-2017 01:28 AM
04-03-2017 01:22 AM
Thanks for the response. I have been having problems for more than a week. I did reboot several times...
04-03-2017 01:21 AM
Thanks! I have tried that one but I will contact the mods after I have exhausted all the possible solutions.
04-03-2017 01:13 AM
Have you tried this one?
Otherwise, since it's been happening for a while, you should send a moderator a private message to have them take a look at your account. How to contact moderators:
04-03-2017 01:05 AM
I was having an issue earlier today and yesterday. but a while later things seemed to work again( i rebooted). not sure if the two are related or not.
04-03-2017 01:05 AM
Thanks for the info. Data is always on. I have tried the apn settings but nothing. I will keep trying different combinations of values for apn type and other settings. MMS worked for me for several months and suddenly stopped.
04-03-2017 12:57 AM - edited 04-03-2017 12:59 AM
Have you made sure your data is simply turned on when sending or receiving mms?
MMS requires data to be turned on, as per this information from moderator MarieHelene_L:
http://productioncommunity.publicmobile.ca/t5/Announcements/NEW-Talk-and-Text-Promo-Plan/m-p/145415/...
Otherwise, these links may be helpful in setting APNs:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26
Sometimes it's easier to just create a new APN than edit an existing one.