10-24-2019 01:32 PM - edited 01-05-2022 09:33 AM
HI I AM TRYING TO MESSAGE A MOD BUT IT WILL NMOT WORK ANYMORE.
Solved! Go to Solution.
10-24-2019 02:36 PM
To submit a ticket to Public Mobile do the following:
10-24-2019 02:36 PM
@clavijoandres wrote:
Hi there Im trying to make a message since my data is not working on my plan, it restarted today and I would like to speak with a moderator
The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.
10-24-2019 02:35 PM
It is working fine now. If all else fails, try messaging your favorite moderator by name.
10-24-2019 02:35 PM
10-24-2019 01:53 PM
It likely is just a temporary technical issue so try again, when convenient, until you are able to make contact.
10-24-2019 01:53 PM
You could also try using the following link. It could take longer then submitting using a ticket.
Moderator can be reached at
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-24-2019 01:38 PM
@Brandschr wrote:HI I AM TRYING TO MESSAGE A MOD BUT IT WILL NMOT WORK ANYMORE.
Create a moderator support ticket using the ? button at the right hand bottom corner of this page.
Type "contact human" one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
10-24-2019 01:37 PM
Have you used the ? in the lower right of screen to start a conversation with the mods? You will need to verify your account in question, account # and PIN