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Coolwavesallday
Good Citizen / Bon Citoyen

Lost phone at bottom of river, unretriveable

Bought new phone and new SIM card, now what ?

Of course want to keep same Public Mobile account and same phone number so I am waiting to activate SIM card.

 

Submitted a ticket yesterday.  Still no answer.

In the meantime, cannot receive text or even install apps because my mobile number is the one to receive codes for forgotten passwords like Applestore lol.

 

I am losing my sense of humour lol.

 

Please help !


Accepted Solutions
darlicious
Mayor / Maire

Re: Lost phone at bottom of river, unretriveable

@Coolwavesallday 

Did you report your phone lost/stolen? Your voicemail stays active. Dial it from another phone. When it connects press * and enter your 4 digit pin voicemail pin #. Now you can recieve/retrieve verification codes sent by phone calls. You can install the fongo app for wifi calling if you don't have access to another phone.

View solution in original post


All Replies
S--S
Deputy Mayor / Adjoint au Maire

Re: Lost phone at bottom of river, unretriveable

can you do try reseat the SIM 

1.power down,

2.take out the SIM,

3.wipe it clean,

4.put it back and power it up,

 

it happened sometime you know, A normal reboot without reset didn't work.  At least try it,

only work after reseating the SIM.

 

what is mean for Rebooting the phone means to turn off your phone and

waiting for a one minute turn it back on again.

 

Only one way to you fix it explanation to moderator Team and the are nice service the will 100% help you

 

  • you can re send a private message to Moderator_Team by Click here
  • You’ll need to be logged in to your Community account for the link to work.

 

  • In your message put it, please include.
  • your account number,
  • your phone number,
  • your account PIN,
  • explanation to them nice Team and nice service

 

      Good Luck

mh1983
Deputy Mayor / Adjoint au Maire

Re: Lost phone at bottom of river, unretriveable

Ugh, sorry to hear that.

 

Did you order a new SIM? https://www.publicmobile.ca/en/bc/get-help/articles/where-to-buy-a-sim

 

Are you able to get a new phone? PM offers a few at decent rates, else try Best Buy or Walmart.

 

You can suspend the account temporarily and renew it when you have a new phone/SIM ready to go. https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/lost-phone/td-p/601260

 

HTH and good luck!

darlicious
Mayor / Maire

Re: Lost phone at bottom of river, unretriveable

@Coolwavesallday 

Moderator response time is about one hour of late. Once you verify you are the account holder and answer a couple of extra questions about your account you can send your new unactivated sim card number to the moderator and they will swap out your sim card in your account. You can insert your new sim card in your new phone and reboot. If you still have an active plan then your services will just resume. 

 

Edit:

Send a follow up private message with your support ticket reference number and Sim Swap in the subject line.

LEGO
Deputy Mayor / Adjoint au Maire

Re: Lost phone at bottom of river, unretriveable

@Coolwavesallday By contacting Moderator Team numerous times will just delay their response to you, as this will move your ticket to the bottom of the pile. Just wait patiently! 

z10user4
Mayor / Maire

Re: Lost phone at bottom of river, unretriveable

I was done and done in 30 minutes today.

darlicious
Mayor / Maire

Re: Lost phone at bottom of river, unretriveable

@z10user4 

Ha! I beat you...my request only took 28 minutes yesterday.

darlicious
Mayor / Maire

Re: Lost phone at bottom of river, unretriveable

@Coolwavesallday 

Did you report your phone lost/stolen? Your voicemail stays active. Dial it from another phone. When it connects press * and enter your 4 digit pin voicemail pin #. Now you can recieve/retrieve verification codes sent by phone calls. You can install the fongo app for wifi calling if you don't have access to another phone.

View solution in original post

hTideGnow
Mayor / Maire

Re: Lost phone at bottom of river, unretriveable

I assume you already checked your Community inbox to see if mod tried to reach you?

 

I think it is ok to open another ticket.. try this direct link to open Sim Swap ticket

 

https://urlshortner.tiia.ai/-H7DB-

 

or at least private message the Mod to ask for update

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BearFBI
Deputy Mayor / Adjoint au Maire

Re: Lost phone at bottom of river, unretriveable

@mh1983 said "Did you order a new SIM? https://www.publicmobile.ca/en/bc/get-help/articles/where-to-buy-a-sim"

 

@Coolwavesallday DO NOT ORDER A SIM FROM PUBLIC MOBILES SITE PLEASE. Canada post absolutely sucks and it'll take weeks for you to get your SIM. If you can try getting it locally. 

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