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Luz
Good Citizen / Bon Citoyen

Lost Text function

I never had a problem with texting before but now I cannot text nor receive one.

 

Thank you


Accepted Solutions
dabr
Mayor / Maire

Re: Lost Text function


@Luz wrote:

I never had a problem with texting before but now I cannot text nor receive one.

 

Thank you


@Luz   Try rebooting or toggling airplane on/off.  You can also power off phone and remove your SIM, after a minute or two reinsert SIM and restart your phone.

 

 

View solution in original post


All Replies
dabr
Mayor / Maire

Re: Lost Text function


@Luz wrote:

I never had a problem with texting before but now I cannot text nor receive one.

 

Thank you


@Luz   Try rebooting or toggling airplane on/off.  You can also power off phone and remove your SIM, after a minute or two reinsert SIM and restart your phone.

 

 

View solution in original post

hTideGnow
Mayor / Maire

Re: Lost Text function

did you check if any chance you are in Airplane mode?  Can you  confirm both  voice call and data are working?

 

 

villellamcmeans
Deputy Mayor / Adjoint au Maire

Re: Lost Text function

@Luz :First thing to do is figure out if the problem is with Public or with your phone etc, so start off by trying different things to eliminate possibilities.

 

1. Can you try your SIM card in another phone to see if that changes anything?

 

2. Log into self serve just to confirm everything ok there.

 

3. Test all other things like incoming outgoing calls etc.

 

Let us know what you find out so we can help find out what's wrong.

Luz
Good Citizen / Bon Citoyen

Re: Lost Text function

My phone is not in Airplane mode.  

Since I am at home, my mobile data is off.   

Luz
Good Citizen / Bon Citoyen

Re: Lost Text function

I forgot to mention earlier that the text function does not work only when I am out of the house.  As soon as I am back home, that's the only time I can see the text that was sent to me.  I don't have data when I go out.  

z10user4
Mayor / Maire

Re: Lost Text function

 @Luz : If this is an iphone then maybe the SMS setting got turned off in iMessage.

Luz
Good Citizen / Bon Citoyen

Re: Lost Text function

Mine is not iphone. I have LG Q6 Smartphone.  Does that make sense?

 

I am not a technical person.

Luz
Good Citizen / Bon Citoyen

Re: Lost Text function

I will try that.

Luz
Good Citizen / Bon Citoyen

Re: Lost Text function

I will try both when I am out of the house.

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