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Losing connection

Eva_F
Great Neighbour / Super Voisin

Why do I have to restart my phone to connect to a mobile network every time I leave a wifi area?

10 REPLIES 10

Naepalm
Mayor / Maire

@Eva_F 

make sure you network is set to automatic in your settings. And also set Public mobile as your default network. My wifes iPhone was doing something similar and her settings were messed up. Everytime she went on data it would search for a network. Making Public the default network fixed it. 

 

Hope all is well have a good evening. 

Lorca
Model Citizen / Citoyen Modèle

Don’t change network settings, reset them. As @gblackmadescribed:

  1. From a Home screen, touch and swipe up or down to display all apps. ...
  2. Navigate: Settings > General management. ...
  3. Tap Reset network settings.
  4. Tap Reset settings.
  5. If applicable, enter the PIN, password, fingerprint, or pattern then tap Reset again to confirm.

@Eva_F check to see if your on the latest software update. maybe that was a known issue that was fixed 

@Eva_F reset your nework settings. And restart your phone if it doesn't automatically. Turn it off, wait 30 seconds and restart it. Stay safe. 

Samsung Galaxy S8 / S8+ - Reset Network Settings
  1. From a Home screen, touch and swipe up or down to display all apps. ...
  2. Navigate: Settings > General management. ...
  3. Tap Reset network settings.
  4. Tap Reset settings.
  5. If applicable, enter the PIN, password, fingerprint, or pattern then tap Reset again to confirm.

Eva_F
Great Neighbour / Super Voisin

Galaxy s8

Eva_F
Great Neighbour / Super Voisin

Change the network settings to what?

geopublic
Mayor / Maire

@Eva_F  That's a phone issue.

Lorca
Model Citizen / Citoyen Modèle

You definitely should not have to. Try resetting network settings on your phone.

hairbag1
Mayor / Maire

@Eva_F wrote:

Why do I have to restart my phone to connect to a mobile network every time I leave a wifi area?


If you have an iPhone...try toggling off wifi assist.

gpixel
Mayor / Maire

@Eva_F what's the make and model of the phone?

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