03-02-2019 04:10 PM - edited 01-05-2022 06:46 AM
New plan signed up last night. Long distance from one province to another is not working even though it’s part of my plan. Need my for work. Please help
Solved! Go to Solution.
03-02-2019 05:52 PM
@Dunkman wrote:Moderators will take 1-2 days for response.
As you wait, you could try the lost/stolen phone trick. This trick will reset your account/SIM card. This has fixed many types of account issues. It does no harm to your account or phone.
To report your phone stolen. Login to your account. Choose Plans and Add-onstab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found.
That worked! Thanks
03-02-2019 04:59 PM
Moderators will take 1-2 days for response.
As you wait, you could try the lost/stolen phone trick. This trick will reset your account/SIM card. This has fixed many types of account issues. It does no harm to your account or phone.
To report your phone stolen. Login to your account. Choose Plans and Add-onstab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found.
03-02-2019 04:37 PM - edited 03-02-2019 04:38 PM
@Rockhopper99 wrote:Is there somewhere we can call for assistance? We need long distance for work calls. It’s urgent
The only way to reach customer servie is to send a mesage to the moderators. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
There is no phone number for you to call.
If you're using a smartphone, I'd recommend installing Hangouts Dialer. This program allows for free phone calls to Canadian and U.S. numbers whenever you are connected to the internet.
03-02-2019 04:32 PM
Is there somewhere we can call for assistance? We need long distance for work calls. It’s urgent
03-02-2019 04:31 PM
@mh1983 wrote:Which plan do you have? Double check on self serve just to make sure it's showing up correctly?
Yes that was the first thing we did. Shows unlimited nationwide calling
03-02-2019 04:20 PM
Which plan do you have? Double check on self serve just to make sure it's showing up correctly?
03-02-2019 04:20 PM
Yes we did try with or without the 1. No numbers work for long distance
03-02-2019 04:15 PM
@Rockhopper99 Did you try adding 1 in front of the number? Is it just one number or all you are unable to call?
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