Local calls don't connect

[J2G]

I can text, call toll free and receive calls. Local and long distance don't go through  Account is up to date

[J2G]

Still will  not connect - same thing - says I don't have account up to date. I do

[Anonymous · Accepted solution]

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@J2G wrote:

Recording says "don't have an active long distance add on".

I do

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Oh. Are you on the $15 plan? Maybe you've used the outgoing minutes.

[J2G]

Recording says "don't have an active long distance add on".

I do

[gumbyng]

I would first start with a phone reset...could be a temporary glitch.

Have you tried multiple phone numbers and/or adding a 1+ in front?

Last step would be to contact support.....use the chatbot, lower right hand corner chat bubble.

[Anonymous]

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@J2G wrote:

I can text, call toll free and receive calls. Local and long distance don't go through  Account is up to date

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Try adding a 1 in front of your 10 digit numbers.

Edit: speedy JoyLuck again

Edit some more: getting that recording saying long distance charges may apply is an old legacy thing. If you hang on, the call should go through. Don't worry about long distance charges here...there aren't any.

[JoyLuck]

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@J2G wrote:

I can text, call toll free and receive calls. Local and long distance don't go through  Account is up to date

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Can you try putting a 1 in front of the number(s)?