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Great Citizen / Super Citoyen

Kudos to Moderator Chris

For the first time in the 4+ years I have been with PM, I had a problem with my account (my own fault I suspect).  Within less than an hour, Chris responded and in short order, everything was working.  Timely, efficient, fabulous service.  Thanks Chris!

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Model Citizen / Citoyen Modèle

Re: Kudos to Moderator Chris

For someone like me who is new to PM, this is really good to see! 

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Retired Oracle / Oracle Retraité

Re: Kudos to Moderator Chris


@Cath wrote:

For the first time in the 4+ years I have been with PM, I had a problem with my account (my own fault I suspect).  Within less than an hour, Chris responded and in short order, everything was working.  Timely, efficient, fabulous service.  Thanks Chris!


It's good to hear some praise. Often, more complaints are heard about than positive statements about the service.

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Oracle

Re: Kudos to Moderator Chris

The bench strength on the moderator team has improved greatly.  I think 2+ day response times are a thing of the past.  The moderator team hours seems to have expanded also. 

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Great Citizen / Super Citoyen

Re: Kudos to Moderator Chris

@buiya   I am 77 and have successfully purchased add-ons, changed plans and signed up my husband (not all at once).  My advice to anyone is to first read relevant posts in the community, then take their time, carefully review each step before proceeding and above all try to remain pleasant and calm.  Welcome to PM and may your experience be as happy as mine.  🙂

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Model Citizen / Citoyen Modèle

Re: Kudos to Moderator Chris


@will13am wrote:

The bench strength on the moderator team has improved greatly.  I think 2+ day response times are a thing of the past.  The moderator team hours seems to have expanded also. 


That's great to hear! 

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Good Citizen / Bon Citoyen

Re: Kudos to Moderator Chris

So far, I have confidence in PM.Ana is my Fav but I bet they are all good.The big guys want big money for just existing.

 

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