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Great Neighbour / Super Voisin

Koodo Account cancelled but number hasn't ported?

I attempted to port my old phone number from Koodo to Public Mobile. Now it seems my Koodo account has been de-activated and I still have the new number Public Mobile gave me.


Is my old number still transferring or has it been lost? (I didn't cancel my Koodo account, I guess it was cancelled automatically).


Messaged mods and contacted support but no response yet (going on 7 days). Any help is appreciated!

Retraité / Retired

Re: Koodo Account cancelled but number hasn't ported?

Hey @t0mmy,


Thank you for reaching out to us !


As long as you did not manually deactivate the Koodo account, your number should be safe 🙂 A mod will get in touch with you in a few!





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