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t0mmy
Great Neighbour / Super Voisin

Koodo Account cancelled but number hasn't ported?

I attempted to port my old phone number from Koodo to Public Mobile. Now it seems my Koodo account has been de-activated and I still have the new number Public Mobile gave me.

 

Is my old number still transferring or has it been lost? (I didn't cancel my Koodo account, I guess it was cancelled automatically).

 

Messaged mods and contacted support but no response yet (going on 7 days). Any help is appreciated!

Mary_M
Retraité / Retired

Re: Koodo Account cancelled but number hasn't ported?

Hey @t0mmy,

 

Thank you for reaching out to us !

 

As long as you did not manually deactivate the Koodo account, your number should be safe 🙂 A mod will get in touch with you in a few!

 

Respectfully,

 

Mary

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