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srlawren
Retired Oracle / Oracle Retraité

Re: Keys to trouble free PM service


@GR wrote:

I set up my 7 accounts with autopay but a week or so before each is due I log in and click make a payment and add the funds needed for the renewal and I've never had a problem. 


@GR yeah this is another great tip, that I've also been doing since fall of 2015.  It's very effective!  You still get the AutoPay discount by leaving it on, and it's still there as a fail-safe if you forget the manual top-up.  But also, with the manual top-up, if anything goes wrong, you have time to deal with it.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
ShawnC13
Oracle

Re: Keys to trouble free PM service

Great points but as we have seen recently people can have a working plan for a week and then it stops from some sort of other issues.

 

I know this goes against what a majority of people say but of the 15 lines I have been involved in for porting numbers we have done it during activation with no issues at all.  Not purchasing addons is tough especially if you are on one of the older Province wide calling plans as I am and for the US roaming I have come to expect (even though I shouldn't have to) that my texting could be messed up and I will need to message moderators to remove the addon manually from my account.

 

I think the only way to be 100% safe of problems with PM is not to be with PM.  I personally can risk manage staying with PM and the savings is worth the risk to me.  Others will have to decide for themselves.

 

After saying that I am totally happy with the service I have had from Public Mobile and so  have all of the people I have referred and the ones they have referred.


I am happy to help, but I am not a MOD please do not include any personal info in a message to me. Click the  in the bottom right to create a trouble ticket *

srlawren
Retired Oracle / Oracle Retraité

Re: Keys to trouble free PM service


@ShawnC13 wrote:

I know this goes against what a majority of people say but of the 15 lines I have been involved in for porting numbers we have done it during activation with no issues at all.


@ShawnC13 I've heard you make this argument before and I understand what you're saying.  What you're overlooking is that you--as a highly-seasoned PM vet--are helping these people activate and avoid landmines.  Most new customers don't have that kind of guidance.

 

I still can't figure out why you can't see the benefit in de-coupling activation from porting.  Maybe you've never run into issues, but what if you had?  We see people in the community that have had failed activations but successful ports, and are left without a usable service or phone number.  Activating first allows you to keep using your previous provider SIM seemlessly while you sort out the activation/phone compatbility issues.  Especially in these days of multi-mulit-day waits for help from the moderators, this benefit cannot be overstated IMHO.  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
ShawnC13
Oracle

Re: Keys to trouble free PM service


@srlawren wrote:

@ShawnC13 wrote:

I know this goes against what a majority of people say but of the 15 lines I have been involved in for porting numbers we have done it during activation with no issues at all.


@ShawnC13 I've heard you make this argument before and I understand what you're saying.  What you're overlooking is that you--as a highly-seasoned PM vet--are helping these people activate and avoid landmines.  Most new customers don't have that kind of guidance.

 

I still can't figure out why you can't see the benefit in de-coupling activation from porting.  Maybe you've never run into issues, but what if you had?  We see people in the community that have had failed activations but successful ports, and are left without a usable service or phone number.  Activating first allows you to keep using your previous provider SIM seemlessly while you sort out the activation/phone compatbility issues.  Especially in these days of multi-mulit-day waits for help from the moderators, this benefit cannot be overstated IMHO.  


@srlawren, when I was new to PM i had 5 lines done in the first couple of weeks that is during the fall promo when I wasn't a "seasoned vet".  I have also seen examples of people who have done the activation with a new number then do a port and still run into issues with neither sim working so they are in the same situation.  I see the activation and port later just adding a second interaction with the self serve where something can go wrong.


I am happy to help, but I am not a MOD please do not include any personal info in a message to me. Click the  in the bottom right to create a trouble ticket *

srlawren
Retired Oracle / Oracle Retraité

Re: Keys to trouble free PM service


@ShawnC13 wrote:


I see the activation and port later just adding a second interaction with the self serve where something can go wrong.


@ShawnC13 it seems we are diametrically opposed on this one!  Let's agree to disagree.  Robot LOL


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
JackQuint
Model Citizen / Citoyen Modèle

Re: Keys to trouble free PM service

 


@jor123 wrote:


You would think if anything issues would push people away from Telus brands and into Rogers or Bell.


Hence the periodic incentives to "upgrade" to Koodo ... that keeps it in house. And, frankly, Rogers and Bell are no better (main or flanker brands). 

 

The only light at the end of the tunnel for customers is Freedom. They are willing to disrupt, put Shaw's money behind the disruption, and provoke the other carriers. Unfortunately, they have yet to get the coverage levels they need to be an option for everyone.

darlicious
Mayor / Maire

Re: Keys to trouble free PM service

I agree...i was with freedom for years with unlimited data for $40 p/m but as soon as I left the city I had no service or had to roam. Occurred to me while I was camping to just switch over to public mobile on a run into town for supplies. 20 minutes later I was connected to the world again. I still put my phone away most of the time. The other problem was loss of service in certain buildings and I was unlucky enough to lose my service all the time in my house. Even in the city the service could be sketchy.

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