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genik1988
Great Neighbour / Super Voisin

Just activated sim card, "No service" no data,no talk no text.

Hi, i just received my sim card that i ordered a few days ago to sign up for the 3 months for 120$ promo. I went through the activation process and everything seemed fined. I also set up the apn properly but still no luck. When the sim card is inserted into my phone i just see "No Service" and cannot receive or send calls, use text or data.

 

Also, when I go to my account on the self serve website, it always crashes and tells me theres an error when i try to port my existing number or to view my plan. Could anyone help? Thank you

 

Heard @Shazia_K could help 🙂

 

EC

PoweredByPho
Great Citizen / Super Citoyen

Re: Just activated sim card, "No service" no data,no talk no text.


@genik1988 wrote:

Hi, i just received my sim card that i ordered a few days ago to sign up for the 3 months for 120$ promo. I went through the activation process and everything seemed fined. I also set up the apn properly but still no luck. When the sim card is inserted into my phone i just see "No Service" and cannot receive or send calls, use text or data.

 

Also, when I go to my account on the self serve website, it always crashes and tells me theres an error when i try to port my existing number or to view my plan. Could anyone help? Thank you

 

Heard @Shazia_K could help 🙂

 

EC


Oh this is actually a pretty common issue.

 

You just have to message one of the mods, wait 40 days, message them again, and then maybe they can help you.

splashable
Good Citizen / Bon Citoyen

Re: Just activated sim card, "No service" no data,no talk no text.

I went through the same issues this afternoon and I was also frustrated.  It ended up that I had made a few errors in my information.  My address auto-filled with too much information and I didn't notice.  Once I fixed that it still didn't work.  I went back and took the hyphens out of my Rogers account number.......BINGO!  It worked!  I was up and running after that and Public Mobile sent confirmation texts for successful porting, etc.  

 

Hope that you get yours going soon!

CaNuCk07
Mayor / Maire

Re: Just activated sim card, "No service" no data,no talk no text.

@genik1988  please pay no attention to @PoweredByPho clearly angry about something and just making things worse instead of helping.

 

If you havent yet, make sure you send a message to the moderators and include the relvant info from the below post, they'll get to you as soon as they can.

 

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

PoweredByPho
Great Citizen / Super Citoyen

Re: Just activated sim card, "No service" no data,no talk no text.


@CaNuCk07 wrote:

@genik1988  please pay no attention to @PoweredByPho clearly angry about something and just making things worse instead of helping.

 

If you havent yet, make sure you send a message to the moderators and include the relvant info from the below post, they'll get to you as soon as they can.

 

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...


I'm just trying to set realistic expectations here.

PublicMobile101
Great Citizen / Super Citoyen

Re: Just activated sim card, "No service" no data,no talk no text.

you can email PM and they will get right on that they are very kind and helpfull 

PoweredByPho
Great Citizen / Super Citoyen

Re: Just activated sim card, "No service" no data,no talk no text.


@PublicMobile101 wrote:

you can email PM and they will get right on that they are very kind and helpfull 


What's the e-mail address? I'll get right on that.

 

Oh wait, I can't access my e-mail because it's sending verifications to my number that doesn't work.

mlwang
Good Citizen / Bon Citoyen

Re: Just activated sim card, "No service" no data,no talk no text.

get right on it? you mean after a week or two of wait

PublicMobile101
Great Citizen / Super Citoyen

Re: Just activated sim card, "No service" no data,no talk no text.

@PoweredByPho could you make a new email and then give them information about your account and stuff ? if you can prove to them it is you with a different email they should be able to help 

PublicMobile101
Great Citizen / Super Citoyen

Re: Just activated sim card, "No service" no data,no talk no text.

@mlwang when ever i email them i get a responce within a few days. plus they are swamed with people emailing them right now with the promosion error. - I have bin apart of the community here for over a year and i got to say i really do respect this company and all the work they do

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