05-28-2018 09:20 PM - edited 01-05-2022 04:50 AM
The last time I checked, I was still with PM.
Will they prevent me from renewing my plan the next time around?
Are they emailing this to me in advance?
05-29-2018 10:13 AM
@reuben wrote:Unfortunately my phone and data service both stopped as I got this email. I need my phone number for work, so I'm kind of hoping the number comes back up ASAP.
This must be a coincidence. As @Wonder_why suggested, you need to contact the Moderators to have them look into your service outage.
Click on the following link to send a message to the Moderators, be sure to include a detailed explanation of your issue, account number, phone number, 4 digit PIN, and account email address:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-29-2018 07:57 AM
05-29-2018 02:06 AM
I got the email too, but Im still with PM
05-28-2018 10:55 PM
I got the same email. It looks like it is from public mobile. It must be a mistake. I hope we get a clarification email regarding it.
05-28-2018 10:50 PM
Unfortunately my phone and data service both stopped as I got this email. I need my phone number for work, so I'm kind of hoping the number comes back up ASAP.
05-28-2018 10:15 PM
Relax folks, they can't kick customers off this service by way of a survey email. I think they may have accidentally used the list of targeted migrants to generate the list of recipients for this email whether they left or not.
05-28-2018 10:00 PM
I just got this email as well. As far as I know nothing has changed. My auto-pay is still valid and nothing seems different about my account when I checked online.
05-28-2018 09:26 PM
Both my wife and I received the same email from PM asking why we left PM.
We have not and have no intention to.
What's the deal here?
05-28-2018 09:26 PM
I am having the same issue. I do not want to leave this number, but I got that email. Am I going to lose my phone number?