08-28-2021 03:46 PM - edited 01-06-2022 03:15 AM
I call the tranfert number help line and they told me its not their problem Dot know what to do then
Solved! Go to Solution.
08-28-2021 05:04 PM
@Jiggy wrote:sadly I already destroy the old card....
you have to Contact Customer Support Agent by CS_Agent ,
and Explain your issue they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket
Good Luck
08-28-2021 05:00 PM
Check and see if your old account is still active. If so then you have to renitiate your port request and call your old service provider, verify you are the account holder and verbally authorize the port.
08-28-2021 04:58 PM
We need some more info to understand your issue...
08-28-2021 04:55 PM
More details would be helpful.
When did you port your number?
Which company did you port from? Was the account active?
What happened when you put in your PM SiM card in phone? Any signal?
08-28-2021 04:52 PM
sadly I already destroy the old card....
08-28-2021 04:47 PM
thanks I try everything you said I got this when looking for my imei # Your device HAS NOT been reported lost or stolen and is not currently on the national blacklist.
My old number was use on a ip phone line before trying to merge to public mobile nothing you ask me to work still got the same problem
08-28-2021 03:53 PM
do you receive message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.
and if you don't receive it yet put it back your old SIM card and do rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
08-28-2021 03:51 PM - edited 08-28-2021 03:52 PM
@Jiggy wrote:I call the tranfert number help line and they told me its not their problem Dot know what to do then
Hello @Jiggy
What exactly are the issues you are experiencing?
Do you have any services at all?
You ported a number to Public Mobile...was your previous provider's account still ACTIVE when you ported, this is important that it is.
Try one or more of the below:
*turn off your phone, leave off for a minutes, then reboot
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reset network settings
*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.
If you ported from a landline it could take up to 7 days to complete.
Make sure you do not cancel your previous provider's services.
Incoming calls are usually the last to port over.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
If you missed the text to approve the port, see here:
Link to contact Customer Support Agents (CSA) for porting to Public Mobile
08-28-2021 03:48 PM - edited 08-28-2021 05:01 PM
Make sure that you have the old sim card in your phone when you're porting your number. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.
The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.
if are you stuck with Transferring your old Phone Number,
In order to transfer a phone number over to Public Mobile - you will need to activate an account with a temporary phone number and after that your contact Customer Support Agent by CS_Agent, for the transfer your number to Public Mobile,
Here’s how to contact Customer Support Agent by CS_Agent,
Good luck and your welcome to Public Mobile
with a Beautiful Service
you will be very happy