If you tried a network reset, please check there isn't a network outage in area.
Is your account displaying as "active" under self serve? Does it need to be topped off?
In your self service account, choose Change Sim Card.
Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked.
If they do not match, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.
This isn't an individual account issue. This is an issue with the network itself.
Signed up for this topic. I have no connection as well. I am in downtown toronto (Scotiabank arena area)
My phone says I'm not connected to a network. Is something happening? I paid my bill... it worked earlier today...
Yes, something is happening. There is a network issue that is affecting some customers, but not all. The service is completely down for me as well.
I'm all the way over in Winnipeg with the same problem, so something funky is certainly happening.
Looks like my service is back. LTE connection.
Outage lasted approx 15 minutes.
It is kind of nice to have my work phone not ringing in my ear right now. It's with Telus here in Ontario