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BoomDigital
Great Citizen / Super Citoyen

I have no cellphone service! Is there an outage right now?

Anybody else not getting public mobile service on their phone right now?

imm1304
Retired Oracle / Oracle Retraité

Re: I have no cellphone service! Is there an outage right now?

Hey, I am experiencing this too.  No service in Toronto-North York 

JK8
Mayor / Maire

Re: I have no cellphone service! Is there an outage right now?


@BoomDigital wrote:

Anybody else not getting public mobile service on their phone right now?


Check for Telus outages in your area. Also try rebooting your phone.

https://www.telus.com/en/on/outages

 

Make sure you are not a victim of sim jacking:

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud/m-p/650969

Karnbot13
Model Citizen / Citoyen Modèle

Re: I have no cellphone service! Is there an outage right now?

Not working for me in Brantford either. No SIM jacking, got no service whatsoever, data or voice

Re: I have no cellphone service! Is there an outage right now?


@BoomDigital wrote:

Anybody else not getting public mobile service on their phone right now?


At the moment, I can't connect to the network either. I've been seeing strrange stuff since this monring with being kicked off the LTE network and being forced on the HSPA.

BoomDigital
Great Citizen / Super Citoyen

Re: I have no cellphone service! Is there an outage right now?

Ok I'm glad I'm not the only one, that means something is going on.

HALIMACS
Mayor / Maire

Re: I have no cellphone service! Is there an outage right now?

@BoomDigital 

 

If you tried a network reset, please check there isn't a network outage in area.

 

Is your account displaying as "active" under self serve?   Does it need to be topped off?

 

In your self service account, choose Change Sim Card.

 

Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked. 

 

If they do not match, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.

 

Alexander5689
Great Neighbour / Super Voisin

Re: I have no cellphone service! Is there an outage right now?

No service in Kitchener either. 

Ngoik
Good Citizen / Bon Citoyen

Re: I have no cellphone service! Is there an outage right now?

Lost service entirely for about 5min. It's "back" but none of my texts are sending out. 

 

Toronto

Exhamon
Great Neighbour / Super Voisin

Re: I have no cellphone service! Is there an outage right now?

Same here in Hamilton, but my children have service? 

all of a sudden.

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