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I have no cellphone service! Is there an outage right now?

BoomDigital
Great Citizen / Super Citoyen

Anybody else not getting public mobile service on their phone right now?

166 REPLIES 166


@Stitchy wrote:

My phone says I'm not connected to a network.  Is something happening? I paid my bill... it worked earlier today...


Yes, something is happening. There is a network issue that is affecting some customers, but not all. The service is completely down for me as well.

Stitchy
Good Citizen / Bon Citoyen

My phone says I'm not connected to a network.  Is something happening? I paid my bill... it worked earlier today...

OllBY
Good Citizen / Bon Citoyen

No service in Vaughan / Woodbridge as well

brian11
Good Citizen / Bon Citoyen

Signed up for this topic. I have no connection as well. I am in downtown toronto (Scotiabank arena area)


@HALIMACS wrote:

@BoomDigital 

 

If you tried a network reset, please check there isn't a network outage in area.

 

Is your account displaying as "active" under self serve?   Does it need to be topped off?

 

In your self service account, choose Change Sim Card.

 

Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked. 

 

If they do not match, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.

 


This isn't an individual account issue. This is an issue with the network itself.

kamiyaa
Great Neighbour / Super Voisin

No service in Scarborough too

Downtown Toronto is ok.

Exhamon
Great Neighbour / Super Voisin

Same here in Hamilton, but my children have service? 

all of a sudden.

Ngoik
Good Citizen / Bon Citoyen

Lost service entirely for about 5min. It's "back" but none of my texts are sending out. 

 

Toronto

Alexander5689
Great Neighbour / Super Voisin

No service in Kitchener either. 

HALIMACS
Mayor / Maire

@BoomDigital 

 

If you tried a network reset, please check there isn't a network outage in area.

 

Is your account displaying as "active" under self serve?   Does it need to be topped off?

 

In your self service account, choose Change Sim Card.

 

Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked. 

 

If they do not match, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.

 

BoomDigital
Great Citizen / Super Citoyen

Ok I'm glad I'm not the only one, that means something is going on.


@BoomDigital wrote:

Anybody else not getting public mobile service on their phone right now?


At the moment, I can't connect to the network either. I've been seeing strrange stuff since this monring with being kicked off the LTE network and being forced on the HSPA.

Karnbot13
Model Citizen / Citoyen Modèle

Not working for me in Brantford either. No SIM jacking, got no service whatsoever, data or voice

JK8
Mayor / Maire

@BoomDigital wrote:

Anybody else not getting public mobile service on their phone right now?


Check for Telus outages in your area. Also try rebooting your phone.

https://www.telus.com/en/on/outages

 

Make sure you are not a victim of sim jacking:

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud/m-p/650969

imm1304
Retired Oracle / Oracle Retraité

Hey, I am experiencing this too.  No service in Toronto-North York 

Need Help? Let's chat.