I have enough balance on my account but it's not renewing my plan

[BHAVNA123]

Hi please someone help me out

[Martin]

Hello,

The following applies if you have paid your plan in full:

Regardless of your self-serve account indicating that your service has expired, and *611 informing you that it is suspended, your service is still in order. Try calling one of your friends, and have one of them call you, and more than likely the service will be perfect. It's a glitch in the system. Pay no attention to it.

If the above does not apply to you, did you pay $35 because there were supposed to be credits in your account, and that the true cost of your plan is more than $35? If so, pay the difference between $35 dollars and the true cost of your plan. Your service will be restored upon the billing system recognizing that the additional amount is in your account.

Cheers!

[Peterking]

I've just Paid my phone and shows 35$ and say expired please help me I want to use my phone many people are calling me .

[Jeremy_M]

@BHAVNA123

Thank you for your patience. Have you power-cycled your phone? If you have and you are still experiencing the same issue. I would ask you to contact us by email:

How to send an email ?

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

  - Choose "Technical Issues"

  - Choose "Calling and Text Messaging"

  - Choose "Voice calls not working"

  - Choose "The problem affects all my calls"

  - Choose "My phone is receiving a signal"

  - Choose "I believe my account is paid and up to date"

  - Choose "I have tried my SIM card in another phone"

  - Choose "This problem affects both my incoming and outgoing calls"

  - Choose "The problem affects all numbers"

Then click on "Email Us" and fill up the form.

[chukdefatey]

^How much do you pay every month?

[BHAVNA123]

This is urgent, i need my phone active as soon as. Somebody please help.

[BHAVNA123]

My account shows available fund $43. so why my service is sudpended for non psyment.

[BHAVNA123]

This is so frustrating. I am without phone inspite of money paid.

[BHAVNA123]

I am on autopay. My accpunt shows paid. It had been credited on my credit card. My Online credit card statement shows the transection.

[BHAVNA123]

i paid my bill it show paid in my account and it shows available fund is 43$ .

[chukdefatey]

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@BHAVNA123 wrote:
Hi please someone help me out

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Are you counting on a credit to pay part of your fees, if so then the credit may not have kicked in, simply log into your self account to make sure you paid up fully.