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I changed my phone number and I regret it. Is there a way to get it back?

NewDes
Great Neighbour / Super Voisin

Just as the title says, I changed my phone number and I immediately regret my decision. Can I get some help in retrieving it @CS_Agent ?

6 REPLIES 6

Wonder_why
Town Hero / Héro de la Ville

@mtfolks wrote:

@Wonder_why Step by step instructions can be found here: https://productioncommunity.publicmobile.ca/t5/Self-Serve/How-can-I-change-my-phone-number/m-p/15999...

 

Not sure if the process has changed at all since that was posted as I haven't done it myself. 

 @mtfolks thanks for the fast reply two thumbs up bud


 

mtfolks
Town Hero / Héro de la Ville

@Wonder_why Step by step instructions can be found here: https://productioncommunity.publicmobile.ca/t5/Self-Serve/How-can-I-change-my-phone-number/m-p/15999...

 

Not sure if the process has changed at all since that was posted as I haven't done it myself. 

 

Wonder_why
Town Hero / Héro de la Ville

Just curious about changing number, does it need new sim card ?

mtfolks
Town Hero / Héro de la Ville

Definitely worth a try to DM the mods. However, if it was a number previously ported in from another provider there's a pretty good chance it's gone for good as it would have been returned to them.

 

Good luck!

NewDes
Great Neighbour / Super Voisin

Already on it, thanks!

SD08
Retired Oracle / Oracle Retraité

If it was just done recently, there may be a chance.  No guarantees though.  However, you may also be blocked by PM's restriction that a phone number can only be changed once every 30 days.  If you still want to try, click this Moderator_Team link to send a private message for assistance. Include your account number and current phone number.  More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

 

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