cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Geoffrey
Good Citizen / Bon Citoyen

I can't log in to my account

Hi Everyone,

I set up an account approximately 3 years ago for my son. I let his plan expire and it has not been used in approximately 2 years. I have all the log in information but the site will not allow me to log into the account to pick a new plan. It shows my log in credentials are incorrect and the phone number associated with the account in invalid.

Does anyone know how I can log into the account to set up a plan or will I have to order a new simcard and create a new account?

 

Thanks in Advance!


Accepted Solutions
gblackma
Mayor / Maire

Re: I can't log in to my account

@Geoffrey  after 90 days inactive accounts are closed. You have to start over with a new SIM and email address. Here's 4 articles on activation and porting and the Refer a friend reward  if required:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate

2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up 3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Welcome back and stay safe.

View solution in original post


All Replies
gblackma
Mayor / Maire

Re: I can't log in to my account

@Geoffrey  after 90 days inactive accounts are closed. You have to start over with a new SIM and email address. Here's 4 articles on activation and porting and the Refer a friend reward  if required:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate

2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up 3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Welcome back and stay safe.

View solution in original post

iliketotalk
Mayor / Maire

Re: I can't log in to my account

@Geoffrey Hi you will need a new Sim and a new account in order to reactivate your sons phone

Need Help? Let's chat.