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Pedror0231
Great Neighbour / Super Voisin

I am being charged for LD when I haven't used it.

I just noticed on my account that 202 minutes out of 300 total long distance minutes have been used up. I haven't called anyone long distance unless Public Mobile is charging people for making wifi voice calls on Facebook. 

Quigley
Model Citizen / Citoyen Modèle

Re: I am being charged for LD when I haven't used it.

If you used up all your monthly minutes then the add on minutes are being used so you can still make calls even though they are local calls. That is if you're not on a plan with unlimited calls.

z10user4
Mayor / Maire

Re: I am being charged for LD when I haven't used it.

 @Pedror0231 : Please post a screenshot of your overview page. Blank out personal info of course. Have you made any regular type calls for a while?

 

Edit: The 300 minutes is international. Have you called other countries?

hTideGnow
Town Hero / Héro de la Ville

Re: I am being charged for LD when I haven't used it.

You want to check your calling history and confirm the details?

 

Any chance your local minutes are used up already ?

 

Pedror0231
Great Neighbour / Super Voisin

Re: I am being charged for LD when I haven't used it.

If you read what I had posted you would have chosen to answer differently.

Pedror0231
Great Neighbour / Super Voisin

Re: I am being charged for LD when I haven't used it.

Screenshot_20210410-170007_(1).png

Pedror0231
Great Neighbour / Super Voisin

Re: I am being charged for LD when I haven't used it.

It is for the international long distance minutes. I have made no international calls for five months. My wife is in Mexico taking care of sick family and we use Facebook voice calls over wifi.

z10user4
Mayor / Maire

Re: I am being charged for LD when I haven't used it.

 @Pedror0231 : Most of us here are customers like you and just trying to help.

That 300 minutes is for international calling. It's what's called an add-on. Add-ons stay on your account until fully consumed. Maybe over whatever length of time since you bought that add-on you have made international calls.

esjliv
Mayor / Maire

Re: I am being charged for LD when I haven't used it.


@Pedror0231 wrote:

Screenshot_20210410-170007_(1).png


@Pedror0231 

 

IF you are on the $15 plan than your minutes are all used up, because they are not listed any longer.

 

But if you are on unlimited Canada minutes already and you are getting dinged on this addon, then inquire about this with the Moderators.

 

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

 

EDIT: actually your Canada minutes should be getting used in my scenario...humm?

 

What plan are you on?

darlicious
Mayor / Maire

Re: I am being charged for LD when I haven't used it.

@z10user4 

Nice catch on the 300 international long distance calling minutes.

 

@Pedror0231 

If this indeed is the add on you have then it should not be consumed for local/province or canada wide calling (or any other country not on the list) if you have run out of outgoing minutes on the $15 plan or any other unlimited calling plan.

 

You would need to contact the moderators to fix this but posting a screenshot of your add on usage and/or your plans and add ons section of your overview page (remove personal account info first) would help us determine your issue and your appropriate next course of action.

Need Help? Let's chat.