How to recover my password,security answer and pin number

[PaulaAnn]

I forgot my security answer ,password and pin number ,

[PaulaAnn]

Thank you so much I finally got a Team Moderator to help me

[mika2678]

a good suggestion also is that once the moderator helps you recover or reset new values for your credentials, to right these down in a safe separate storage location for record keeping purposes in case needed at a later time

[Triguy · Accepted solution]

You would need to submit a ticket to a moderator.

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"