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Good Citizen / Bon Citoyen

How to make my plan not expired

Screenshot_20201006-180224_Chrome.jpg

I have enough funds in my account and i have a plan so I don't know why my account status is plan expired


Accepted Solutions
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Model Citizen / Citoyen Modèle

Re: How to make my plan not expired


@ty_89 wrote:

Screenshot_20201006-180224_Chrome.jpg

I have enough funds in my account and i have a plan so I don't know why my account status is plan expired


Ignore the message because you have enough in your account.  All is good as long as service works. In a few hours, it'll say account suspended. Ignore that too. It will also say to disregard the message if there's enough funds in account.

View solution in original post


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Model Citizen / Citoyen Modèle

Re: How to make my plan not expired


@ty_89 wrote:

Screenshot_20201006-180224_Chrome.jpg

I have enough funds in my account and i have a plan so I don't know why my account status is plan expired


Ignore the message because you have enough in your account.  All is good as long as service works. In a few hours, it'll say account suspended. Ignore that too. It will also say to disregard the message if there's enough funds in account.

View solution in original post

Highlighted
Mayor / Maire

Re: How to make my plan not expired

Just leave alone. Your plan is renewing. That is the  normal status code during this process.

Highlighted
Mayor / Maire

@Re: How to make my plan not expired

@ty_89 

The expired status is normal on the evening before your renewal date tomorrow.

Ignore the expired status if your phone is working.

 

You have $47 available fund to pay for your $15 plan.  By tomorrow morning, everything will be back to normal and your account will be active again.

 

Highlighted
Mayor / Maire

Re: @Re: How to make my plan not expired

@popping 

Well, it will SHOW as active again in the morning. It is actually Active and remains Active through all of this. I know you know that, just clarifying for the OP.

 

AE_Collector

Highlighted
Mayor / Maire

Re: @Re: How to make my plan not expired

 @AE_Collector 

I KNOW you know I know you know I know. 🙂

Highlighted
Mayor / Maire

Re: How to make my plan not expired

@ty_89 since you're in West Canada you're plan/data will reset at 9:00 Oct. 6 so don't try to consume the rest of your previous month's data. you will actually be using your new cycles plan data

Highlighted
Mayor / Maire

Re: How to make my plan not expired


@gpixel4 wrote:

so don't try to consume the rest of your previous month's data. you will actually be using your new cycles plan data


Sounds like the Voice of Experience!

 

AE_Collector

Highlighted
Mayor / Maire

Re: @Re: How to make my plan not expired


@z10user4 wrote:

 @AE_Collector 

I KNOW you know I know you know I know. 🙂


Now I am not sure anymore!

 

AE_Collector

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