How to invoke new US roaming?

[fosibehr]

I bought the new $20 US roaming package. I'm in the US now (Watertown,NY) and no service on my phone except for emergencies. How do I make this package happen?

[shaner82]

Just make sure you enable roaming.  it's disabled on most phones, but you have to enable it or your phone won't work in the US

[nellium]

I'm trying to tap on the forbidden networks, but I am getting nothing from it(they appear to not be active buttons). I do see 311870 4G which seems to be criket mobile or w/e it's called. but AT&T and T-Mo don't seem to work. Any other ideas? 

[Subbanator96]

My moms been having the same problem. I'll  have her try this right away! Thanks for posting this!

[fosibehr · Accepted solution]

My issue is resolved. Long story short, I turned off "Choose automatically" in "Network Operators". AT&T, T-Mobile and Verizon popped up. All said "forbidden" in brackets beside each network. I picked AT&T and it registered. I tried the others and they would not register. I did some web browsing and then went back to my PM account and I saw the usage recorded. Phone calls in and out work too. Hopefully this may help others in resolving similar issues. Thanks to those who took the time to help.

[fosibehr]

Yup....cycled many times. It could be I need to adjust access point. I'll play with this some more and report findings later

[ShawnC13]

Did you cycle your phone on and off?  Just grasping at straws for things to try so can get you running

[fosibehr]

Yes, did that. I had the $20 available funds, bought the package, funds went to zero and package shows up as purchased.

[ShawnC13]

From others having a similar situation I have read that they have had to go into their self serve portal and it will probably show that you have $20 available funds.  They then re-ordered the 10 day add-on and it took the money from available funds and the package was active