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Great Citizen / Super Citoyen

How long does it take for moderators to reply?

It’s been a day for me and I still haven’t gotten any response from a moderator I’m not sure how long they usually take to respond back.


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Model Citizen / Citoyen Modèle

Re: How long does it take for moderators to reply?


@_parth23 wrote:

It’s been a day for me and I still haven’t gotten any response from a moderator I’m not sure how long they usually take to respond back.


I think the official response is within 48 hours. In normal times, usually a lot quicker than that. But there was a ton of new customers from this past weekend who needed help, along with a big technical issue in the last couple days, which means they've been extra busy lately. But you should hear from them soon!

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Good Citizen / Bon Citoyen

Re: How long does it take for moderators to reply?

The mods are usually very good.  Depending on the day and time, usually within 30 minutes but upto 48 hours if I am not mistaken.

 

Good luck.

Model Citizen / Citoyen Modèle

Re: How long does it take for moderators to reply?


@_parth23 wrote:

It’s been a day for me and I still haven’t gotten any response from a moderator I’m not sure how long they usually take to respond back.


I think the official response is within 48 hours. In normal times, usually a lot quicker than that. But there was a ton of new customers from this past weekend who needed help, along with a big technical issue in the last couple days, which means they've been extra busy lately. But you should hear from them soon!

View solution in original post

Oracle

Re: How long does it take for moderators to reply?

@_parth23

It is hard to say how long to wait because the backlog created by the software upgrade over the weekend.

Oracle

Re: How long does it take for moderators to reply?

@_parth23

I had a relative simple request for moderator yeterday morning at 9 AM EST, got a response at 11 AM EST today.  Just over 24 hours...  

Good Citizen / Bon Citoyen

Re: How long does it take for moderators to reply?

I personally lost hope from them. I am switching. I would recommend to find another cell phone service provider if you can find for the same price.
Good Citizen / Bon Citoyen

Re: How long does it take for moderators to reply?

How long does it take? Never
Good Citizen / Bon Citoyen

Re: How long does it take for moderators to reply?

im waiting too. i got locked out of account but i need in to change my plan by tomorrow
Great Citizen / Super Citoyen

Re: How long does it take for moderators to reply?

I got a response and my wife's issue was resolved within 3 hours 2 days ago.

Good Citizen / Bon Citoyen

Re: How long does it take for moderators to reply?

It takes forever. Mine is 3 days and no solution. Can't use the phone number.
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