05-30-2021 10:49 AM - edited 01-06-2022 02:47 AM
05-30-2021 01:45 PM
After you submit your ticket keep an eye on your private message box at the top right corner of your screen for a little number to pop indicating a message from the moderators. Responding promptly will speed up service times but lately wait times have been averaging 1 hour.
Be prepared to answer up to 3 or 4 questions about your account so that the moderator can further ensure you are the account holder.
05-30-2021 01:12 PM - edited 05-30-2021 01:12 PM
@BigDaddy032974 wrote:I am having the same issue. I broke my phone and before i could transfer my sim card to another phone i lost it then after purchasing another one and its been 10 frustrating days and no moderator has gotten back to me. Did the link you were shown work
To change your SIM card, please submit a ticket by clicking here
05-30-2021 01:08 PM - edited 05-30-2021 01:10 PM
@BigDaddy032974 wrote:I am having the same issue. I broke my phone and before i could transfer my sim card to another phone i lost it then after purchasing another one and its been 10 frustrating days and no moderator has gotten back to me. Did the link you were shown work
So you have a new SIM and phone, and want to transfer your number and account to the new SIM?
Submit another ticket to the Moderator asap. 10 days is too long without a response.
Submit ticket through SIMon Bot by clicking on the bottom, right chat bubble.
05-30-2021 01:06 PM
@BigDaddy032974 : Click the cartoon quote button lower right, type swap sim card, click contact us, click submit ticket (in blue).
05-30-2021 01:01 PM
I am having the same issue. I broke my phone and before i could transfer my sim card to another phone i lost it then after purchasing another one and its been 10 frustrating days and no moderator has gotten back to me. Did the link you were shown work
05-30-2021 12:45 PM - edited 05-30-2021 12:48 PM
You can get a new SIM card in one of a few ways:
After you get the SIM card, follow @Spudster's first provided link to begin the Activation process (or do so from top of page).
05-30-2021 12:34 PM - edited 05-30-2021 12:36 PM
If you're looking to move a number from another mobile service provider to Public Mobile, click on the link below for details on how to do this:
https://publicmobile.ca/en/on/portal/activation
Below is some important information on the porting of numbers:
https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
05-30-2021 12:24 PM
05-30-2021 10:57 AM
@Sawhil : Or do you mean transferring your old number from a different provider?
05-30-2021 10:57 AM
If you are simply changing phones, and have your existing Public Mobile SIM card then you should be able to remove the SIM from your old phone and insert it into the new phone.
SIM's come 3-in-1 sizes:
If the new phone has a smaller SIM slot, gently snap out the outer parts to fit.
If the new phone has a larger SIM slot, obtain the outer adapters from someone or a cell shop (for free, as they likely throw them out anyway), to add to inner SIM.
05-30-2021 10:54 AM - edited 06-06-2021 08:00 AM
Hello @Sawhil ,
If you lost your current SIM card and want to swap the phone number onto a new SIM card you must have Moderators do the swapping of the number for you.
Two ways to reach them:
Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Moderators) by clicking on the bottom, right chat bubble.
"Type SIM SWAP"
OR
Private message the moderators here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437