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Great Neighbour / Super Voisin

How do I cancel my plan?

I want to cancel this plan because I am leaving the country. 

My next payment date is Mar 8. How do I cancel this plan ? 

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Deputy Mayor / Adjoint au Maire

Re: How do I cancel my plan?

YOu can cancel it inside the self serv portal.

If you are on auto pay, change that.  If not simply dont pay, its prepaid, so it will cancel automatically after renewal date

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Mayor / Maire

Re: How do I cancel my plan?

@jerryxue1600 if you have auto-pay enabled at renewal, please delete your auto-pay and credit card payment info from your online account and please do not make any payments.

Once your payment does not go through on your renewal date, your account will be suspended automatically with no service and 90 days after that it will be deactivated automatically.

 

 

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Model Citizen / Citoyen Modèle

Re: How do I cancel my plan?

you need send a private message to @Moderator_Team.

 

In your message put it, please include.

- your account number

- your phone number 

- your account PIN

- explanation to them nice service

 

Good Luck

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Retired Oracle / Oracle Retraité

Re: How do I cancel my plan?


@S--Swrote:

you need send a private message to @Moderator_Team.

 

In your message put it, please include.

- your account number

- your phone number 

- your account PIN

- explanation to them nice service

 

Good Luck


There is no need to for anyone to contact a moderators for something such as this.  Public Mobile is based on customers doing anything possible themselves using the self-serve portal.  Additionally, there isn't anything that a moderator could possibly do for a customer who is leaving, other than to answer the question.  However, this is a question that could be answer by almost anyone here.

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Retired Oracle / Oracle Retraité

Re: How do I cancel my plan?


@jerryxue1600wrote:

I want to cancel this plan because I am leaving the country. 

My next payment date is Mar 8. How do I cancel this plan ? 


Cancelling the plan isn't necessary, and there really isn't a reason to ask to have it manually shut off.  The plan will continue working until the billing cycle that you've already paid for has been completed.  Just don't pay your bill and the account will close itself.  You'll wish to make sure that you have preauthorized payments turned off.

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Great Neighbour / Super Voisin

Re: How do I cancel my plan?

will my benefits/discounts be preserved when i re-enable? for example, loyalty and referral bonus? 

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Mayor / Maire

Re: How do I cancel my plan?


@bowl wrote:

will my benefits/discounts be preserved when i re-enable? for example, loyalty and referral bonus? 


@bowl  Only if you enable the account within 90 days of the plan expiry.

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Retired Oracle / Oracle Retraité

Re: How do I cancel my plan?


@geopublic wrote:

@bowl wrote:

will my benefits/discounts be preserved when i re-enable? for example, loyalty and referral bonus? 


@bowl  Only if you enable the account within 90 days of the plan expiry.


@bowl more info here:  Luddite's Extended Absence


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
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Model Citizen / Citoyen Modèle

Re: How do I cancel my plan?

@jerryxue1600  my plan was canceled the day of renewal simply by not paying. I bought a voucher and my phone was up and running as soon as I called 611 and entered the code. You likely will not have any issues if you simply don't pay. Like others advice, check autopay is not active. Go to the payment tab, select make payment, go to manage autopay. From there you can double check your card is not still entered for autopay.