05-07-2015 02:47 PM - edited 01-04-2022 01:28 PM
05-07-2015 05:36 PM
@TheBenjyVortex, @chukdefatey and I may not always see I to Eye, But I will admit when I'm wrong, I'm wrong. We all have our bad days.
05-07-2015 05:34 PM
05-07-2015 05:31 PM
05-07-2015 05:16 PM
05-07-2015 05:12 PM
LEAVE ME ALONE @chukdefatey. U are now GETTING TESTY & PERSONAL
05-07-2015 05:11 PM
05-07-2015 03:13 PM
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F
05-07-2015 03:12 PM
Also, when U purchase a New handset, U must also edit APN settings in order to use data and SMS/MMS text
05-07-2015 03:04 PM
Because Public Mobile is no longer selling handsets, it is ppl's responsibility to ensure that the phones they buy and port over are 100% Compatable.
Public Mobile uses these Frequency spectrums:
3G: 850/1900 MHZ
4G LTE: 1700/2100 MHZ
4G LTE Advance: 700 MHZ ( Side note: This frequency isn't available as of yet, Telus needs to build and fully assemble this, and Handsets need to have this frequency built-in to fully take advantage of this particular spectrum)
The HSPA+4G Network has NO 2G GSM Fall back, so Check prior to purchasing.
USE THIS Link: http://www.willmyphonework.net/
To check out whether your handset will work on the Network
IF YOU BUY HANDSET FROM a KOODO Physical store or Telus's Online store, The Handsets Most of the time don't require you to unlock, though Some might. If You buy from a Koodo Store, Handsets with the PURPLE LABEL on them can be bought outright W/O needing to become a Koodo Client
Telus's Physical Stores DON'T PERMIT Outright purchases unless you become a Telus Client.
Telus's Online Store is THE ONLY EXCEPTION; NOT ALL HANDSETS can be bought outright until 90 DAYS after their initial release
05-07-2015 03:02 PM
I'm sorry to hear that you lost your phone.
You can temporarily disable your cellular service.
This can be done by logging to your self serve account here, then come back here and click on Phone-lost-or-stolen.
You can also disable auto-pay (if configured) from your self serve account here.
To receive a free SIM card replacement, you must send an email to Public Mobile. Follow these steps : "replacement SIM card"
To get a new smartphone that will work on Public Mobile, you have to purchase a phone unlocked or locked to Telus/Koodo.
I suggest you Telus (online only), Staples, Best buy, Costco, Walmart or other small cellullar stores.
We hope that you will be back ASAP on Public Mobile !
05-07-2015 02:56 PM
Also, PM is Prepaid, So You don't need to worry about any Overtages whatsoever
05-07-2015 02:55 PM
If you have LOST your HANDSET, OR, your HANDSET was STOLEN, LOG INTO YOUR SELF-SERVE, Then click the Plans and Add-ons toggle, then look for the LOST/STOLEN Phone Toggle, and follow instructions to SUSPEND your ACCOUNT to PREVENT others from USING your LOST/STOLEN Handset.
ALSO, YOU SHOULD DE-LIST Your CREDIT CARD/ Visa/MC Debit to prevent further unauthorized action
05-07-2015 02:54 PM
Hello. No need. First Log into Self serve to Suspend your account