07-31-2020 01:28 AM - edited 01-05-2022 12:37 PM
Hi I was wondering why my group messaging through SMS is not working? It says error: oops, low account balance. Not sure why because I am doing it through WiFi and I have my mobile data on but it is still not working.
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07-31-2020 12:31 PM
If you are using iMessage on iPhone, you need to enable SMS/MMS.
07-31-2020 12:26 PM - edited 07-31-2020 12:27 PM
@lanaelosta open your messages app then open the settings menu. I don't know what phone you have, but look for the setting "group messaging" and you should have a couple options to change to "sms or MMS" select the desired option. try both settings (with MMS selected) try testing without wifi enabled and just data on.
07-31-2020 09:00 AM
$25
07-31-2020 07:22 AM
@lanaelosta And if on an IPhone make sure you have sms, mms and group messaging enabled too.
07-31-2020 02:11 AM
@lanaelosta If you have an iPhone make sure you have MMS enabled within iMessage.
07-31-2020 01:51 AM - edited 07-31-2020 01:58 AM
@lanaelosta wrote:Hi I was wondering why my group messaging through SMS is not working? It says error: oops, low account balance. Not sure why because I am doing it through WiFi and I have my mobile data on but it is still not working.
Group message is using MMS to send/receive. Not SMS.
Therefore, you need to enable data in order to send/receive MMS. MMS can only be sent/receive using mobile data - Not WiFi.
07-31-2020 01:40 AM
@lanaelosta what plan are you currently on?