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Great Citizen / Super Citoyen

Got rejected from fido?

Your Old Service Provider rejected your transfer request. Common mistakes:

  •   • Account Number doesn’t match Old Service Provider records
  •   • Equipment Serial Number doesn’t match Old Service Provider records
  •   • Security PIN doesn’t match Old Service Provider records
  •   • Alternate Contact Number format (should be 10-digits, no spaces, no dashes)
  •   • Did not check the “I am authorized…” checkbox

    • Please review and correct your entries, and click “Submit”

I am sure all the info is correct.

 


Accepted Solutions
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Retired Oracle / Oracle Retraité

Re: Got rejected from fido?

If you are also activating a SIM at the same time, it is recommended to separate activation and porting into two operations. (Activate SIM, verify service works with temporary PM number, then port old number.)  When porting a number, it is recommended to use only the account number of the old provider (not ESN, PIN, nor IMEI) as that is the most reliable identifier. Alternate contact number is unnecessary and should be left blank. Try checking the “I am authorized…” checkbox before you fill in the phone number. Also clear your browser cache before you try again.

 

If none of that helps, then you'll probably need the help of a moderator. How to contact them:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...

View solution in original post


All Replies
Highlighted
Retired Oracle / Oracle Retraité

Re: Got rejected from fido?

If you are also activating a SIM at the same time, it is recommended to separate activation and porting into two operations. (Activate SIM, verify service works with temporary PM number, then port old number.)  When porting a number, it is recommended to use only the account number of the old provider (not ESN, PIN, nor IMEI) as that is the most reliable identifier. Alternate contact number is unnecessary and should be left blank. Try checking the “I am authorized…” checkbox before you fill in the phone number. Also clear your browser cache before you try again.

 

If none of that helps, then you'll probably need the help of a moderator. How to contact them:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...

View solution in original post

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Model Citizen / Citoyen Modèle

Re: Got rejected from fido?

Please follow the steps below for porting from fido to pm
1. Use only your fido account number. Don't use IMEI and pin.
2. Enter the fido phone number you want to port.
3. Enter your full name as of fido.
3. Check "I am the authorized user.
4. Submit your request.
I hope you can successfully port in. Thanks and let us know if you have any questions.
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Model Citizen / Citoyen Modèle

Re: Got rejected from fido?

@SD08 Sorry I submitted my post before I see yours.
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Retired Oracle / Oracle Retraité

Re: Got rejected from fido?

@dohadotahmed

No problem.  Happens to me too, as I'm not the fastest typist around.  Smiley Wink

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Model Citizen / Citoyen Modèle

Re: Got rejected from fido?

Same here...Thanks @SD08
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Retired Oracle / Oracle Retraité

Re: Got rejected from fido?

I've actually started to get in the habit of typing my replies in an editor and refreshing the topic page just before I post, so it helps cut down on my redundant posts.

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Great Citizen / Super Citoyen

Re: Got rejected from fido?

Try checking the “I am authorized…” checkbox before you fill in the phone number.

 

It is working now 🙂

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Model Citizen / Citoyen Modèle

Re: Got rejected from fido?

Nice to know you're up and running.
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Great Citizen / Super Citoyen

Re: Got rejected from fido?

thank you : )