cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Model Citizen / Citoyen Modèle

Going straight to voicemail

Is anyone having an issue with calls going straight to voicemail ?  I find in the past few days this is happening.  We just tested where my husband calls me and it goes straight to voicemail.  Any idea why ?

 

I've tried in different areas of the house as well as outside and 4 out of 5 calls go to voicemail.

Oracle

Re: Going straight to voicemail

@Dolphin1 , I just tried calling from one Public Mobile account to another and had no problems.  If you have not rebooted the phone in a while, perhaps do a reboot to refresh the connection to the cellular network.  See if that makes a difference.  Check also the possibility of call blocking or forwarding being set inadvertently.  

Mayor / Maire

Re: Going straight to voicemail


@Dolphin1 wrote:

Is anyone having an issue with calls going straight to voicemail ?  I find in the past few days this is happening.  We just tested where my husband calls me and it goes straight to voicemail.  Any idea why ?

 

I've tried in different areas of the house as well as outside and 4 out of 5 calls go to voicemail.


Go into the phone settings to make sure "Do not Disturb" hasn't been enabled.

Model Citizen / Citoyen Modèle

Re: Going straight to voicemail

@Dolphin1 

 

I haven’t had this happen although it’s common on other cell providers. If this is happening to you a lot, you should bring this to the attention of a mod for them to look into it for you.

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Mayor / Maire

Re: Going straight to voicemail

@Dolphin1

maybe weather is a factor in your reception

Mayor / Maire

Re: Going straight to voicemail

@Dolphin1 

With Public Mobile, calls must use 3G, whereas texting & data can use either 3G (WCDMA/HSPA) or 4G (LTE) networks.

 

When someone calls you, your phone has to switch from LTE to 3G to take the call. If that transition doesn't happen fast enough, or you have poor 3G coverage in your location the incoming call may fall to voicemail.

 

You can try forcing your phone to 3G all the time, no 4G/LTE mode to see if it helps with incoming calls.

 

Mayor / Maire

Re: Going straight to voicemail


@Dolphin1 wrote:

Is anyone having an issue with calls going straight to voicemail ?  I find in the past few days this is happening.  We just tested where my husband calls me and it goes straight to voicemail.  Any idea why ?

 

I've tried in different areas of the house as well as outside and 4 out of 5 calls go to voicemail.


What happens if your husband calls you?

Is your phone on DND or airplane mode?

How many vertical bars do you have?

Model Citizen / Citoyen Modèle

Re: Going straight to voicemail

@LurganIeUk 

 

The strength was full bars and was not on DND or airplane mode.  The first 3 times he called it went straight to voicemail, the 4th time he got through, we tried it one more time and it went to voicemail.  It's very strange.

Model Citizen / Citoyen Modèle

Re: Going straight to voicemail

@gpixel4 

 

I'm confused what does auto-pay have to do with the call going directly to voicemail ?

Model Citizen / Citoyen Modèle

Re: Going straight to voicemail

@will13am 

 

By rebooting the phone do you mean turning it off ?  I turn it off for a few minutes at least once a week.

 

Check both call block and forward and neither of them was on.

Need Help? Let's chat.