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ApatheticFloW
Great Citizen / Super Citoyen

Frustrating to say the least

Idk wtf is going on, I'm getting really angry with this stupid logging in issue I keep having. If I receive an email from PB like at the beginning of each month since I'm on a monthly plan I'm able to click on the PB link and log into 'my account', but that's the only way I'm able to log in. I'm able to log into the 'community' using my profile name 'ApatheticFloW' and different password. But when I click on 'my account' it asks me to log back in using my email address instead of user name. Why is there two different ways of logging in. 

One for the 'community's and another one for 'my account's ?!?!?!!?  Why cant is use the same login info for both ?

Ths is really confusing and not well set up. I'm been having this issue since day one and now I'm trying to log into 'my account' and not 'community', yet it doesn't work is says wrong login info like wtf.

Very frustrated pb client of over 10 years with PB and all is good except for this stupid constant issue.

What am I doing wrong or if someone can tell me why I have two use two different ways of logging into 'community' & 'myaccount'

Shouldn't it be the same login info for both. One asks for a user name and the other asks for email address which doesn't work because I can't use the @ symbol when logging into one but I'm able to use my email address to log into the other.


Accepted Solutions
srlawren
Retired Oracle / Oracle Retraité

Re: Frustrating to say the least

@ApatheticFloW these are two completely separte pieces of software.  The community is built and hosted by a 3rd party company called Lithium, and presumably Public Mobile has very little control over how you log into it.  The "my account" self-serve system I've heard started life as a 3rd party app as well but has been customized a bit by Telus for use here and with Koodo Pre-paid accounts.

 

That said, the decision to have separate logins for community and self-serve was deliberate.  Some people come here and participate in the community and ask questions before they ever sign up as a customer.  If we only had integrated logins, you would first have to be a customer before you could register with the community.  That said, a way to merge them after the fact might be handy indeed.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

View solution in original post


All Replies
dabr
Mayor / Maire

Re: Frustrating to say the least


@ApatheticFloW wrote:

Idk wtf is going on, I'm getting really angry with this stupid logging in issue I keep having. If I receive an email from PB like at the beginning of each month since I'm on a monthly plan I'm able to click on the PB link and log into 'my account', but that's the only way I'm able to log in. I'm able to log into the 'community' using my profile name 'ApatheticFloW' and different password. But when I click on 'my account' it asks me to log back in using my email address instead of user name. Why is there two different ways of logging in. 

One for the 'community's and another one for 'my account's ?!?!?!!?  Why cant is use the same login info for both ?

Ths is really confusing and not well set up. I'm been having this issue since day one and now I'm trying to log into 'my account' and not 'community', yet it doesn't work is says wrong login info like wtf.

Very frustrated pb client of over 10 years with PB and all is good except for this stupid constant issue.

What am I doing wrong or if someone can tell me why I have two use two different ways of logging into 'community' & 'myaccount'

Shouldn't it be the same login info for both. One asks for a user name and the other asks for email address which doesn't work because I can't use the @ symbol when logging into one but I'm able to use my email address to log into the other.


For logging into your self-serve account you need your email plus password on that account.

For community you need your username (ApatheticFloW) and password.   They are different accounts with different login information.  Also they serve different functions, but make sure the same email is registered for both accounts.

srlawren
Retired Oracle / Oracle Retraité

Re: Frustrating to say the least

@ApatheticFloW these are two completely separte pieces of software.  The community is built and hosted by a 3rd party company called Lithium, and presumably Public Mobile has very little control over how you log into it.  The "my account" self-serve system I've heard started life as a 3rd party app as well but has been customized a bit by Telus for use here and with Koodo Pre-paid accounts.

 

That said, the decision to have separate logins for community and self-serve was deliberate.  Some people come here and participate in the community and ask questions before they ever sign up as a customer.  If we only had integrated logins, you would first have to be a customer before you could register with the community.  That said, a way to merge them after the fact might be handy indeed.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

View solution in original post

Triguy
Mayor / Maire

Re: Frustrating to say the least

They are two separate accounts.  The self serve account is setup when you register a new account phone# to manage your mobile phone account.  The community account is used for the forum and you don't need a PM mobile account to access it.

ApatheticFloW
Great Citizen / Super Citoyen

Re: Frustrating to say the least

 
ApatheticFloW
Great Citizen / Super Citoyen

Re: Frustrating to say the least

Gotcha. My opinion is you should be a member first before you have access to the 'community', otherwise why are we helping and/or answering questions to people who aren't already members ? Now that there are no stores and no number to call I understand why because this way people can log into the community and ask questions and hopefully after having their questions answered PB hopes they become a member I assume that's why. But u know what they say about assumptions.  Its definitely a little confusing when having to use a username, which has nothing to do with my account name and then it also says username, but then it says (email address) in brackets. 

Guess I gotta delete my auto saved pw cause everytime I must reset my password for one and not the other and then vice versa. Sounds simple enough but then why am I getting all these login issues depending on if I'm logging in using chrome,firefox or samsung internet link. When I receive an email from PB and I click on the link to log in i guess it defaults to chrome and normally I dont use chrome to log in so between that and the different usernames/email address depending on if I'm logging ins using chrome,firefox or internet explorer that's when it becomes complicated for some reason. Thx for the quick responses you can close this if you want or leave it open.

 

P.S I never did get my 1GB of free Data btw.

RossN
Mayor / Maire

Re: Frustrating to say the least

@ApatheticFloW Hi your 1gb will be in your account within 10 days Smiley Happy

dabr
Mayor / Maire

Re: Frustrating to say the least

@ApatheticFloW   The free data will be added within a two week timeline of receiving your text notice, also there will be another text sent when the data is added.

 

But I agree that with many passwords and logins to remember it can get confusing.

ApatheticFloW
Great Citizen / Super Citoyen

Re: Frustrating to say the least

Thank you everyone for the quick answers I really do appreciate it. I was having a really really bad day and I needed to log into my account and I wasn't able to it kept saying wrong info then I reset the password that didn't work and by the time I was able to login to my account I had already initiated this thread. So between my **bleep**ty as day and issues login in to PM it was the straw that broke the camel's back if you know what I mean. Thank god for this great community full of helpful individuals and kudos to the mods and everyone else who took the time to respond as best as they could. Now I just gotta smoke a j and I'll be calm and composed once more.

Puff puff pass....

ApatheticFloW
Great Citizen / Super Citoyen

Re: Frustrating to say the least

And this surely doesn't help when attempting to login to PB 'Community' & 'Myaccount'.  

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