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dickwong
Great Citizen / Super Citoyen

Re: Frustrating to say the least

I guess the question is whether Public Mobile cares how frustrated you and all us are.

ApatheticFloW
Great Citizen / Super Citoyen

Re: Frustrating to say the least

Omg here I go again trying to log into self serve and it says wrong info. I just reset the pw I think I know what I pw I picked and its auto saved atleast its supposed to be but when I look at manage passwords it shows two letters only for my pw which isn't it so I'm clueless and now I'm locked out for one hour anyway I go to reset it again and it asks me my security question which is the year my father was born and when I put the proper year it says that's not it. Even that makes no sense cause I know the answer of the year my father was born. That alone makes no sense why isn't it accepting my answer to the security question.  I think I'll smoke a j and then try this again later before I smash my phone against the wall.

Watoko
Deputy Mayor / Adjoint au Maire

Re: Frustrating to say the least

Why don't you use a password manager like Lastpass (or even built in ones in Chrome or Firefox). That way, you'll never have to remember any of your passwords and it can also help you autofill your username & password whether it is your account for the forums, or your Self-Serve account.

 

You'll never get mixed up after this!

ApatheticFloW
Great Citizen / Super Citoyen

Re: Frustrating to say the least

I do have auto save pw and normally it works fine I only have issues with PM. I also have a secure folder that I manually add all my login passwords and usernames and update them when needed because for certain things like my Canada revenue my account and Quebec revenue my account  as well as certain banking info, including credit cards I rather not use auto save and either remember them by heart or manually write them down in a secure place where no one has access. 

srlawren
Retired Oracle / Oracle Retraité

Re: Frustrating to say the least


@Watoko wrote:

Why don't you use a password manager like Lastpass (or even built in ones in Chrome or Firefox). That way, you'll never have to remember any of your passwords and it can also help you autofill your username & password whether it is your account for the forums, or your Self-Serve account.

 

You'll never get mixed up after this!


@Watoko I use and recommend LastPass personally.  Lots of people enjoy 1Password, esepcially those with iPhone/Macs.


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Watoko
Deputy Mayor / Adjoint au Maire

Re: Frustrating to say the least

@srlawren, love Lastpass - been using it since when it first came out on day 1 and continue to recommend it as well. I think it was one of the few password managers that did it right, even back when the market wasn't as saturated as it is today.

ApatheticFloW
Great Citizen / Super Citoyen

Re: Frustrating to say the least

How about we skip the password saving issue and let's look at my attempts to reset my pw. I think I should know what the secret answer to my security question is, don't you think. And when I attempt to reset the password it doesn't accept my answer to the security question which is very simple the question is and I quote 'what year was your father born' I obviously know what year my father was born and it still doesn't work. 

In one of my earlier posts I mentioned how when I receive an email from pm and attempt to follow the link to log into self serve it automatically by default opens chrome instead of firefox anyway that's no big deal I should be able to log in using a variety of browsers even though that's not the case right now.

It shows my pw for self serve consists of two letters  only and I don't think that's even possible and being that I cannot reset my password I need a Mod to manually reset my pw plz. Screenshot_20190826-200647_Chrome.jpg

 

Screenshot_20190826-200836_Chrome.jpg

So now you guys see that I do use a pw/username saver and that's Password Manager and it works fine.

It also shows u guys that according to password manager my pw for self-serve is two letters and that makes no sense at all. Now I'm attempting to reset my pw and PM does not accept my right answer to the security question which is the year my father was born and when I put the year it doesn't accept it. What am I supposed to do now. The other annoying aspect of all this is after 3 failed attempts I'm not able to attempt more logins because by the 5 time you get locked out for an hour. This security feature doesn't help my situation either. At this point all I wanna do is reset my pw and in order to do that I need to answer the security question and when I out the RIGHT answer it says that's not right. I mean, as if I dont know my fathers birthday. 

Now that I'm thinking about it I dont need to go into my self-serve account, but the day I do I'm screwed and that's unacceptable. I realize at the end of the line it's all my doing, but when I can't reset the password using the correct answers to my security questions that's a whole other issue that makes no sense. I feel like I'm on crazy pills.

 

You guys wanna hear a good one.

So, one day I get a text from PM asking me to potentially switch to Koodo and that I'm able to keep the same plan. 

Here I was happy with PM, but since i happened to live real close Koodo I decided to stop in. I was willing to purchase the newest iPhone at that time which was the iPhone LE if I remember correctly, anyway it was their newest iPhone but it was still around $800+. So I decide to go with it and sign a two year plan and when I say ok so I get to keep my same pm plan which is $25 per no th unlimited local calls and unlimited texting. NO that's what they said,No I cannot keep that rate and yet this goes against everything the text from PB mentioned. I even show them the text and they make some calls and they still tell me NO I cant. So here I'm willing to sign a two year contract and buy one of their most expensive iPhones which will now cost me approximately $125 per month compared to $25 with pm and they say NO. That's pure false publicity. They mention something about "low tabs, med tabs" etc etc, but like I told them I dont give a **bleep** about low tab med tab that's not what the text says and here I'm waisting my time. As any business owner you don't let a faithful client of over 10 years walk away and lose a guaranteed two year contract and the sale of an iPhone SE. They lied about keeping my existing plan so do what's right andet me keep my $25 plan and now Koodo has me contracted to them with a sale of an iPhone SE. But Noooooooo they rather have me file a complaint and be so pissed off that I will never switch to Koodo if anything, if something was to happen to PM I'd switch to a company that is not owned by telus.

 

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