cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
softech
Mayor / Maire

From PM Survey, you think it's really coming?

 

$5 per incident?

softech_0-1622238974969.png

 

 

Also, it was asking for each reward:


If the following rewards were not offered when you made the decision to join Public Mobile, would it have impacted your decision to join Public Mobile?

 

How serious you think PM is thinking about changes?  Or is this a regular survey going around all the time?

 

Re: From PM Survey, you think it's really coming?


@softech wrote:

 

$5 per incident?

softech_0-1622238974969.png

 

 

Also, it was asking for each reward:


If the following rewards were not offered when you made the decision to join Public Mobile, would it have impacted your decision to join Public Mobile?

 

How serious you think PM is thinking about changes?  Or is this a regular survey going around all the time?

 


Public Mobile sent this survey out to some customers. If Public Mobile were to make a kind of change that would remove the rewards, my opinion is tha tthey might as well shutter the brand. As it is now, better price plans are available elswhere. For the large part, rewards are the reason customers remain. Take those away and there's little reason for custoemrs to stay.  Public Mobile knows this.

softech
Mayor / Maire

Re: From PM Survey, you think it's really coming?

To me, $5 per incident is not too bad an idea (but is it too much?)

 

Honest, i think some customer really desperate with "talking to human" and they might not mind the $5.  Also, I think I seen this suggestion came up with other providers before (just that I wasn't sure if anyone really went ahead with it)

 

Btw, is PM the only Tier3 without live support?  How about Chatr or Lucky?

 

In terms or rewards, yes, loyalty reward, Autopay and Refer a Friend, if taken away, will really hurt the majority of the client base

 

With Community reward, it might be a big impact with the heavy supporter here  🙂

HALIMACS
Mayor / Maire

Re: From PM Survey, you think it's really coming?

@softech 

 

I'd say there will be no significant changes.

 

Most big companies like this frequently have some Brainiac in their upper management who's looking for ways to make more money.

 

Another Brainiac will come forward and squelch that idea when they remind the other higher-ups how many customers will seek service elsewhere if they remove the reward program.

 

 

softech
Mayor / Maire

Re: From PM Survey, you think it's really coming?

@HALIMACS  I just hope the questions would be "How likely you will committed with PM with we are doubling all the rewards"..  or $5 reward for each question here we answered and accepted as solutions LoL

HALIMACS
Mayor / Maire

Re: From PM Survey, you think it's really coming?

@softech 

 

Paying $5 for live support is insanely high, unless it's $5 / cycle in which case I could certainly see a few users jump on that bandwagon if they made that an optional "add-on".

softech
Mayor / Maire

Re: From PM Survey, you think it's really coming?

I was wondering how they charge the $5 incident, too since this is a prepaid.

 

Maybe you need to buy $5 ahead?  or $20 for 5 incidents ahead as value pack.

 

tricky part is..you forgot to buy the addon ahead, as many people think  they will never ever need  support.    Now you have problem signing in, problem with credit card and you  desperately  need support .  How can you pay to get the support you want?  LoL

Spudster
Deputy Mayor / Adjoint au Maire

Re: From PM Survey, you think it's really coming?

@softech 

 

I think if they ever offered this, it would be as a standalone plan option separate from the current plans.

 

Can you imagine how much chaos that would cause???  

hairbag1
Mayor / Maire

Re: From PM Survey, you think it's really coming?


@softech wrote:

I was wondering how they charge the $5 incident, too since this is a prepaid.

 

Maybe you need to buy $5 ahead?  or $20 for 5 incidents ahead as value pack.

 

tricky part is..you forgot to buy the addon ahead, as many people think  they will never ever need  support.    Now you have problem signing in, problem with credit card and you  desperately  need support .  How can you pay to get the support you want?  LoL


Maybe your new add-on should only last 10 days too !!

Without incident, you lose your $$.

JK8
Mayor / Maire

Re: From PM Survey, you think it's really coming?

Imagine....paying $5 to someone to fix an autopay failure. Telus should fix all the bugs in the system first.

Need Help? Let's chat.