Forgot 4 digit pin # to add money to account.

[giuliopalmacci]

Want to use $30 dollars in account to renew services, but forgot pin #

[darlicious · Accepted solution]

@giuliopalmacci 

Do you want to purchase an add on or usr it for renewal. If its the latter and it civers your plan amount then pm's payment system applies your rewards to your balance first. Then it debits your plan amount from your balance and only after that will it charge your autopay card.

If you wish to purchase an add on and you can't find your pin# in your 611 messages then contact the moderators to purchase the add on and reset your account pin # at the same time.

[softech]

@giuliopalmacci   can you login My Account?  maybe use My Account for now while you work with mod to reset the PIN.

[Anonymous]

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,> told them forgetting
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck

[Triguy]

Check your text history.  You would have received a text from PM.

Otherwise, you will need to submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.