07-09-2021 01:31 PM - edited 01-06-2022 02:59 AM
Want to use $30 dollars in account to renew services, but forgot pin #
Solved! Go to Solution.
07-09-2021 01:54 PM
Do you want to purchase an add on or usr it for renewal. If its the latter and it civers your plan amount then pm's payment system applies your rewards to your balance first. Then it debits your plan amount from your balance and only after that will it charge your autopay card.
If you wish to purchase an add on and you can't find your pin# in your 611 messages then contact the moderators to purchase the add on and reset your account pin # at the same time.
07-09-2021 01:52 PM
@giuliopalmacci can you login My Account? maybe use My Account for now while you work with mod to reset the PIN.
07-09-2021 01:44 PM
Only one way to solve your issue , explanation to customer service by Moderator Team
and the are nice service Team the will help you 100%.
you Have To Submit a Ticket To Customer Service by Moderator Team,
Here’s how to contact customer service by Moderator Team,
Good Luck
07-09-2021 01:41 PM - edited 07-09-2021 01:42 PM
Check your text history. You would have received a text from PM.
Otherwise, you will need to submit a ticket to a moderator.
Here’s when and how to contact the Moderator Team: