I have the same issue. Queued the new plan on next renewal and it kept my old plan.
Attention If you are one of the lucky ones that are having trouble switch over to the new plan.
Please send a private message to one (not all just one) of the community moderators (
) with your phone number and the plan you tried to switch to, they will get you sorted.
Remember patient is a virtue.
My service is interrupted and I don't see any mods online. I sent @Saray_O a message 6 hours ago though, but haven't heard back.
I currently have my plan scheduled to switch over about a month from now as detailed in the OP.
Based on the messages in this thread, it looks like it's safe to assume that the automatic plan switching is 100% broken. Why even offer it as a feature, then?
Is there any way we can give a heads up to Public Mobile so that they can manually apply the plan switch before it fails on us instead of afterward? I don't look forward to being without service around renewal time.