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softech
Mayor / Maire

Re: Fax machine squelch sound at beginning of calls

yes, @BlueB made a good point.  Cleaning the SIM would not solve your issue here (although doing it once in a while won't hurt)

 

Another thing, does it happen when you are at a specific place..maybe your home or your work?   Honest, it's a weird one. Usually it is the overall voice quality and not a one time fax noise in the beginning of the call.

 

I really hope you can get another phone to test it out for a day or two.

trishe
Great Citizen / Super Citoyen

Re: Fax machine squelch sound at beginning of calls

I have other phones to swith it into and test it on

 

It happens at various locations good great or poor signal indiscriminately randomly

 

My SIM  cards are not dirty there is no dust nor spilled liquid nor anything on them

 

I have to wonder if my numbers were hacked.  Happening about the same time as the lack of *611 on the other phone.

 

 

I will switch SIMS  again onto my back up third phone 

trishe
Great Citizen / Super Citoyen

Re: Fax machine squelch sound at beginning of calls

Blue B hi.  I am not using any head sets or head sets of any sort.  I often ...almost always...use speaker phone & that makes it louder and even more irritating for me.

 

It can happen when not using speaker phone too.

 

This is difficult for me read all these and typing on little phones .  I am not in a cell reception area so to do any testing or make any calls I have to drive somewhere.  As I said it happens in various locations.

 

I use my cell phones for emergencies while travelling.  It is harder to read them during the glare of full daylight with sunshine.  I will test them while I go out to do necessary things. It is not my job as a customer to be a phone tester. I will send another separate  message to the moderator team  to try to access technical support.  This means waiting somewhere for their reply at random locations because I will not text and drive. Probably will do this in the cool of the evening with less glare. Got to remember to pack a small pin or paper clip to pop the Sim out. Each phone is different.

 

What a hassle to just make and receive phone calls. 

 

It has been over a year with no problems. Hopefully these will be resolved so there are no disruptions of service due to I don't know what.  ...

 

My accounts are paid regularly.  I have 2 because when I make a payment sometimes I have to wait hours for the payment to be recognised. 

 

I might have to switch providers if these issues are not resolved. Thank you great people for trying to help with this. I referred public mobile to everyone I know.  Not all have switched but with these problems the ones who would  might not

trishe
Great Citizen / Super Citoyen

Re: Fax machine squelch sound at beginning of calls

How can I tell if an app is interfering with my public mobile phone service?

 

Delete all apps?

 

How else can I test for that? 

 

Thanks

BlueB
Deputy Mayor / Adjoint au Maire

Re: Fax machine squelch sound at beginning of calls

@trishe 

Thanks for all the details.  I agree with you, that you really shouldn't need to be the tester for these issues.  The reason why we're asking you (as fellow users) is because it's a very weird problem, and likely not a Public Mobile system issue as opposed to something connected with you or your account.

 

Have you already tried it in a second phone?  It wasn't clear when you said a third phone.  Regardless, trying that will tell us if it's your phone (and/or apps) or something else.  If you still have issues with another phone, I would be tempted to open a ticket with a Moderator to double check everything is OK on your account - (click the chat bubble, lower-right corner and open a Ticket with a human).  🙂

 

From a technology-perspective, it doesn't sound like a "Public Mobile" problem than a "technology" problem.  Meaning, if you switch to another provider and use the same phone, you could have a similar issue.  If it is Public Mobile, hopefully a moderator will be able to look into this and give you some details on what's going on.

softech
Mayor / Maire

Re: Fax machine squelch sound at beginning of calls

@trishe   honest, app shouldn't affect your PM calls, no worry about app.

 

Sorry for asking you to try this and try that.  I understand it is not ideal, just want to help and confirm it is not a phone issue.  Cos messaging with mod back and forth takes time, just want to help you to rule out all the unrelated things and you can tell mod you tried all these  🙂

 

good luck and keep us updated

BlueB
Deputy Mayor / Adjoint au Maire

Re: Fax machine squelch sound at beginning of calls

I just noticed you're having some other issues here too:

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Number-invalid-error-message/td-p/695806

 

In such a case, I'd go ahead and reach out to a Moderator to double check your account.  Things still don't seem like the root issue is from Public Mobile, but at this point, may as well try something a bit different (with a Moderator!) and see where that goes.

 

I'm with @softech - goodluck and let us know how it goes! 🙂

BlueB
Deputy Mayor / Adjoint au Maire

Re: Fax machine squelch sound at beginning of calls

@softech - I agree about the app... the only reason I asked was because some calling apps can directly interact or replace the OEM's dialer app and that could cause some conflicts.  It's highly unlikely, but I can see it as a remote possibility.  😞

darlicious
Mayor / Maire

Re: Fax machine squelch sound at beginning of calls

@trishe 

I think @Nezgar may be helpful with troubleshooting your calling issue. If you have bluetooth headphones or even a bluetooth speaker connect it to your phone to see if you get the same issue when you make a call.

 

It does sound like maybe you have an issue with your phone's antenna? Causing interference?

 

To test  your phone in safe mode to see if a third party app is interfering with your phone follow the instructions below....

 

Find problem apps by rebooting to safe mode

Some apps that you download can cause issues with your phone. Try the steps below if your phone has any of these problems:
  • Restarting itself.
  • Freezing. 
  • Crashing.
  • Running slow.
Restart in safe mode

Important: Safe mode removes some Home screen widgets. If you use widgets, take a screenshot to help you put them back.

If your phone is on
  1. Press and hold your phone's Power button.
  2. On your screen, touch and hold Power off darlicious_0-1624096525886.png

     

    . Tap OK.
  3. After you see "Safe mode" at the bottom of your screen, wait to see if the problem goes away.
If your phone is off
  1. Press your phone's power button.
  2. When the animation starts, press and hold your phone's volume down button. Keep holding it until the animation ends and your phone starts in safe mode.
  3. You'll see "Safe mode" at the bottom of your screen.
Tip: Airplane mode is automatically turned on when you enter safe mode. We recommend turning airplane mode off in order to continue using features such as GPS, Wi-Fi, and making phone calls. Step 2: Check if the problem goes away
  • Use your phone normally and check if the problem goes away.
  • If it does, an app is likely causing your problem. Go to step 3 below.
  • If the problem doesn't go away, an app isn't causing your problem. See a list of other troubleshooting solutions.
Step 3: Exit safe mode
  1. On most phones, press your phone's power button for about 30 seconds, or until your phone restarts.
  2.  On the screen, you might need to tap Restart darlicious_1-1624096525833.png

     

    .
Tip: After you leave safe mode, you can put back any removed Home screen widgets. Learn how to add widgets.
Step 4: Check apps
  1. One by one, remove recently downloaded apps. Learn how to delete apps.
  2. After each removal, restart your phone normally. See whether removing that app solved the problem.
  3. After you remove the app that caused the problem, you can add back the other apps that you removed. Learn how to reinstall apps.

Tip: To help identify which apps are causing problems, make a list of the apps you force stop.

darlicious
Mayor / Maire

Re: Fax machine squelch sound at beginning of calls

@trishe 

It would also be helpful if we knew the make and model of your phone.

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