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419mainstreet
Great Citizen / Super Citoyen

Re: Facing a peculiar issue with SMS service, Please help

I think in this case you need to contact a moderator, because there is a block on short text codes. A specialist should be able to remove this.

Dunkman
Oracle

Re: Facing a peculiar issue with SMS service, Please help


@jayesh46 wrote:

Yes, my data working just fine. I would have considered the factory reset for sure but other services and sms'es just wrking fine. Its just CIBC calls/messages arent received. CIBC says everythign is fine from their side and they are sending codes everytime i request it.


@jayesh46 

It is a peculiar issue.  

Did you try the SIM card in another phone?  That helps determine whether hardware setup issue versus PM service problem.  If PM service problem, you would need to contact moderator.  

jayesh46
Good Citizen / Bon Citoyen

Re: Facing a peculiar issue with SMS service, Please help

No, I haven't. I will get someone's phone to try this out. I have already mentioned it to moderators thrice. but no response yet. @Moderator_Team 

Dunkman
Oracle

Re: Facing a peculiar issue with SMS service, Please help

 

@jayesh46 

Weird indeed.  Have you tried another company to send you an authorized text?  Like paypal? google account?  


@jayesh46 wrote:

No, I haven't. I will get someone's phone to try this out. I have already mentioned it to moderators thrice. but no response yet. @Moderator_Team 


 

jayesh46
Good Citizen / Bon Citoyen

Re: Facing a peculiar issue with SMS service, Please help

No, I havent but let me see how it behaves with Paypal account activation.

jayesh46
Good Citizen / Bon Citoyen

Re: Facing a peculiar issue with SMS service, Please help

I did try to get an authentication code fro Paypal and its not working either. Now it seems like its an issue with 2FA's for all services.

Dunkman
Oracle

Re: Facing a peculiar issue with SMS service, Please help


@jayesh46 wrote:

I did try to get an authentication code fro Paypal and its not working either. Now it seems like its an issue with 2FA's for all services.


@jayesh46 

Slowly troubleshooting the issue.  Frustrating for you.  Moderators hopefully will respond within 24 hours and try the SIM card in another phone will provide valuable information.  Moderator response times are longer than usual.  

jayesh46
Good Citizen / Bon Citoyen

Re: Facing a peculiar issue with SMS service, Please help

Yeah, especially when you have to pay your bills during quarntine. Now I have tried it using another phone still no luck. So pretty sure now it is PM side issue and need immediate assistance on this.

Nezgar
Mayor / Maire

Re: Facing a peculiar issue with SMS service, Please help


@jayesh46 wrote:

I am not receving the only SMS for CIBC verification codes and able to send/ receive SMSes for normal use. How to tackle this? this is urgent and CIBC cant helps me much.


I have seen a few other posts recently where incoming calls were failing and going straight to voicemail. A workaround was to try disabling LTE and forcing 3G-only mode. (aka HSPA or WCDMA) This worked for some people to restore incoming calls, so maybe worth trying on your phone as well since you mentioned incoming verification calls from CIBC were not working either.

 

Also check the usage history from the self-serve portal to see if there is evidence of the missed incoming calls and SMS. If a call or SMS is processed by Public Mobile network for your phone it should still show up there even if it is failed to deliver to the device...

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