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jayesh46
Good Citizen / Bon Citoyen

Re: Facing a peculiar issue with SMS service, Please help

Yes, its an LG G7.

cavemantoronto
Mayor / Maire

Re: Facing a peculiar issue with SMS service, Please help


@jayesh46 wrote:

Yes, its an LG G7.


Check if message is in the message app spam and archive folders. There's no notification if messsages go there but message will be still there if it got blocked by accident or detected as spam.

Brent_liza1
Good Citizen / Bon Citoyen

Re: Facing a peculiar issue with SMS service, Please help

The only other thing I can think of is try clearing cache inside the messages app. I know it’s hard to pinpoint the issue especially with something so urgent. I’d recommend trying to change your network I know wouldn’t work then select public again. I hope something fixes for you 

stevenanto
Model Citizen / Citoyen Modèle

Re: Facing a peculiar issue with SMS service, Please help

Have you tried restarting your phone? 

 

Maybe you blocked them in past?

 

let me guess. CIBC says it’s issues with your mobile and not their end

mh1983
Deputy Mayor / Adjoint au Maire

Re: Facing a peculiar issue with SMS service, Please help

If you're really in a bind, you could also install a VoIP calling/texting app such as Fongo or Textnow. I use Fongo (Canadian based) and while it doesn't include free outgoing SMS, you can receive SMS no problem. Good idea to have it as a backup number just in case. 

HALIMACS
Mayor / Maire

Re: Facing a peculiar issue with SMS service, Please help

Hi @jayesh46 

 

Might this help?

 

  1. From a Home screen, navigate: Settings 
     
     > Apps & notifications 
     
  2. Tap Special access 
     
  3. Tap Premium SMS access.
  4. From the 'Premium SMS' access screen, tap the app then select an option:
     Apps listed vary and only appear if they've previously been used for premium messaging.
    • Ask
    • Never allow
    • Always allow
jayesh46
Good Citizen / Bon Citoyen

Re: Facing a peculiar issue with SMS service, Please help

I tried this, but still havent got the sms from CIBC.

jayesh46
Good Citizen / Bon Citoyen

Re: Facing a peculiar issue with SMS service, Please help

@Moderator_Team Its taking you too long to respond to this issue. I tried every way possible to get this work out. Is there any number or contact to which I can reach out to resolve this? Its impacting my payment schedules and credibility. Please help.

Dunkman
Oracle

Re: Facing a peculiar issue with SMS service, Please help

 

@jayesh46 

Is your data working fine?  data turned on?

 

I know that for some LG phones, for data to work properly, customers had to do a factory reset of phone.  Not sure whether you want to try a factory reset.  Need to back up your phone first.  

Tags (1)
jayesh46
Good Citizen / Bon Citoyen

Re: Facing a peculiar issue with SMS service, Please help

Yes, my data working just fine. I would have considered the factory reset for sure but other services and sms'es just wrking fine. Its just CIBC calls/messages arent received. CIBC says everythign is fine from their side and they are sending codes everytime i request it.

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